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Cisco 500-442 real answers - Administering Cisco Contact Center Enterprise

500-442
  • Exam Code: 500-442
  • Exam Name: Administering Cisco Contact Center Enterprise
  • Updated: Jul 09, 2025
  • Q & A: 62 Questions and Answers
  • PDF Version

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  • PDF Price: $59.98
  • Cisco 500-442 Value Pack

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Cisco 500-442 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Implement precision routing
  • Understand Contact Center basics
Topic 2
  • Build basic ICM scripts
  • Configure RONA support
  • Advanced Configuration
Topic 3
  • Describe CCE components and architecture
  • Describe access tools
Topic 4
  • Configure basic agent functionality
  • Configure roles and departments

Reference: https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/administering-cisco-contact-center-enterprise-ccea.html

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