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Apple OS X Support Essentials 10.8 Sample Questions:

1. How can a user with the short name anna exclude the /Users/anna/Downloads/ folder from Time Machine backups?

A) In Terminal, execute the command sudo defaults write /Library/Preferences/com.apple.TimeMachine excludedFolders -array-add /Users/anna/Downloads.
B) Open the Time Machine pane of System Preferences, click Options, and add the /Users/anna/Downloads/ folder to the list of excluded items.
C) Control-click the anna account's Downloads folder in the Finder, click the Sharing and Permissions disclosure button, click the Add (+) button, add the Time Machine user to the list of users, and set the Time Machine user's access to "No Access."
D) Open Time Machine, choose Preferences from the Time Machine menu, click the Exclusions tab, click the Add (+) button, navigate to the /Users/anna/Downloads/ folder, and click Submit.

2. You upgrade a Snow Leopard Mac that has legacy FileVault encryption to Mountain Lion. If a user forgets his login password, how can you help him regain access to his encrypted home folder?

A) Log in to the admin user account, open Users & Groups preferences, click Reset Password, enter the admin password, and then reset the user account password.
B) At the Login Window, enter an incorrect password three times in a row. When the "forgot your password" dialog appears, click the Arrow next to Apple I Enter the user's Apple ID, and then reset the user account password.
C) Log in to the admin user account, open Keychain Access, open the user's login keychain, and then let the user view the account password.
D) At the Login Window, enter an incorrect password three times in a row. When the "forgot your password" dialog appears, click the Arrow next to Master Password. Enter the master password, and then reset the user account password.

3. Review the screenshot, and then answer the question below.

While starting up an Intel-based Mac, you see the screen shown above. What does it mean?

A) The booter is unable to load a valid kernel.
B) The computer's firmware cannot locate a valid booter file.
C) An invalid startup keyboard shortcut is being pressed.
D) The folder that holds all the user home folders cannot be located or accessed.

4. Why might you prefer to shut down and then start up a Mac you are troubleshooting, rather than simply selecting Restart from the Apple menu?

A) Because OS X archives errors from the session to the log only during a shutdown.
B) Because OS X performs disk checks on startup only after a shutdown.
C) Because OS X loads a clean user session on startup only after a shutdown.
D) Because the Mac does a full POST on startup only after a shutdown.

5. You have a Mac OS X v10.6.8 computer that has several user accounts. If you install OS X Mountain Lion without first erasing the target volume, what will happen to the 10.6.8 operating system and the existing user accounts?

A) The Installer archives the 10.6.8 OS and installs Mountain Lion. It maintains the user accounts.
B) The Installer erases the 10.6.8 OS and installs Mountain Lion. It archives the user accounts, but they can be restored manually.
C) The Installer upgrades the 10.6.8 OS to Mountain Lion. It maintains the user accounts.
D) The Installer replaces the 10.6.8 OS with Mountain Lion. It archives the user accounts, but they can be restored manually.

Solutions: