Fast delivery in 5 to 10 minutes after payment

Our company knows that time is precious especially for those who are preparing for Salesforce ADM-261 exam, just like the old saying goes "Time flies like an arrow, and time lost never returns." We have tried our best to provide our customers the fastest delivery. We can ensure you that you will receive our ADM-261 practice exam materials within 5 to 10 minutes after payment, this marks the fastest delivery speed in this field. Therefore, you will have more time to prepare for the ADM-261 actual exam. Our operation system will send the ADM-261 best questions to the e-mail address you used for payment, and all you need to do is just waiting for a while then check your mailbox.

There is no doubt that the IT examination plays an essential role in the IT field. On the one hand, there is no denying that the ADM-261 practice exam materials provides us with a convenient and efficient way to measure IT workers' knowledge and ability(ADM-261 best questions). On the other hand, up to now, no other methods have been discovered to replace the examination. That is to say, the IT examination is still regarded as the only reliable and feasible method which we can take (ADM-261 certification training), and other methods are too time- consuming and therefore they are infeasible, thus it is inevitable for IT workers to take part in the IT exam. However, how to pass the Salesforce ADM-261 exam has become a big challenge for many people and if you are one of those who are worried, congratulations, you have clicked into the right place--ADM-261 practice exam materials. Our company is committed to help you pass exam and get the IT certification easily. Our company has carried out cooperation with a lot of top IT experts in many countries to compile the ADM-261 best questions for IT workers and our exam preparation are famous for their high quality and favorable prices. The shining points of our ADM-261 certification training files are as follows.

Only need to practice for 20 to 30 hours

You will get to know the valuable exam tips and the latest question types in our ADM-261 certification training files, and there are special explanations for some difficult questions, which can help you to have a better understanding of the difficult questions. All of the questions we listed in our ADM-261 practice exam materials are the key points for the IT exam, and there is no doubt that you can practice all of ADM-261 best questions within 20 to 30 hours, even though the time you spend on it is very short, however the contents you have practiced are the quintessence for the IT exam. And of course, if you still have any misgivings, you can practice our ADM-261 certification training files again and again, which may help you to get the highest score in the IT exam.

Simulate the real exam

We provide different versions of ADM-261 practice exam materials for our customers, among which the software version can stimulate the real exam for you but it only can be used in the windows operation system. It tries to simulate the ADM-261 best questions for our customers to learn and test at the same time and it has been proved to be good environment for IT workers to find deficiencies of their knowledge in the course of stimulation.

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Salesforce Service Cloud Administration Sample Questions:

1. Universal Containers analyzes key performance indicators (KPIs) and discovers that customer satisfaction is decreasing. The company attributes the decrease in customersatisfaction to a low first-call resolution rate.
What can be done to improve the first call resolution rate? Choose 2 answers.

A) Train support agents
B) Hire additional support agents
C) Reduce the cost per call
D) Align agent performance goals with KPIs

2. A consulting firm has been retained to implement a new Service Cloud platform for a company. This company requires quick iterations and a speedy project completion. The company has requestedfrequent project updates for check-ins and refinement.
Which methodology should the Consultant recommend to meet the given requirements?

A) Lightning Platform
B) Agile
C) Kanban
D) Waterfall

3. Universal Containers wants to shorten the average call time in its contact centers by prompting the customers to enter customer number and identify theirorder and product information when they call for support. After providing this information, the customer should then have the option to speak a support agent if they still need help. Which system will help Universal Containers meet this requirement?

A) Interactive Voice Response
B) Computer Telephony Integration
C) Automatic Call Distribution
D) Order Management System

4. UC is in the process of implementing ServiceCloud. In which order should the data be migrated?

A) Accounts, contacts,cases, users
B) Users, accounts, contacts, cases
C) Accounts cases, users, contacts
D) Users, contacts, accounts, cases

5. The Contact Center at Universal Containers wants to increase its profit margins by promoting calldeflection within Service Cloud.
Which two solutions should a Consultant recommend? Choose 2 answers

A) Knowledge Base
B) Customer Community
C) Automatic Call Distribution
D) Service Cloud Console

Solutions: