Fast delivery in 5 to 10 minutes after payment

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Only need to practice for 20 to 30 hours

You will get to know the valuable exam tips and the latest question types in our ADM-261 certification training files, and there are special explanations for some difficult questions, which can help you to have a better understanding of the difficult questions. All of the questions we listed in our ADM-261 practice exam materials are the key points for the IT exam, and there is no doubt that you can practice all of ADM-261 best questions within 20 to 30 hours, even though the time you spend on it is very short, however the contents you have practiced are the quintessence for the IT exam. And of course, if you still have any misgivings, you can practice our ADM-261 certification training files again and again, which may help you to get the highest score in the IT exam.

Simulate the real exam

We provide different versions of ADM-261 practice exam materials for our customers, among which the software version can stimulate the real exam for you but it only can be used in the windows operation system. It tries to simulate the ADM-261 best questions for our customers to learn and test at the same time and it has been proved to be good environment for IT workers to find deficiencies of their knowledge in the course of stimulation.

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Salesforce Service Cloud Administration Sample Questions:

1. The Service Manager at Universal Containers wants to improve the adoption of public Knowledge Articles and has decided to review published articles that have NOT been updated in the last 90 days, so that out-of- date articles can be refreshed. Which solution will allow the Service Manager to see the articles that need to be reviewed?

A) Provide the Service Manager with edit permissions to the standard Knowledge Article views.
B) Create a custom list view for Knowledge Articles that filters the results based on publication status and last modified date.
C) Create a custom report for Knowledge Articles that filters the results based on publication status and last modified date.
D) Provide the Service Manager with edit permissions to the standardKnowledge Article reports.

2. Universal Banking hascustomer support operations in both Canada and the United States. Compliance regulations are listed below.
* Agent users in Canada can only view articles pertaining to Canadian products
* Agent users in the US can only view articlespertaining to US-based products.
How should article visibility be configured to enforce the compliance rules?

A) Create geography-based profiles to restrict access using data categories
B) Create geography-based roles to restrict access by mapping article types
C) Create geography-based profiles to restrict access by mapping articletypes
D) Create geography-based roles to restrict access using data categories

3. A company receives support requests through a variety of email addresses and web forms for different parts of the business.
Which feature combination will ensure that cases are efficiently handled by the most appropriate representatives?

A) Escalation Rules, Queues, Public Groups, Live Agent
B) Case Assignment Rules, Queues, Public Groups, Omni-Channel
C) Escalation Rules, Queues, Chatter Groups, Omni-Channel
D) Case Assignment Rules, Queues, Chatter Groups, Live Agent

4. UC is concerned with system performance in its contact center because the number of records has exceeded
40 million. What platform functionality might be affectedby the number of contact records?

A) Contact list view edit time
B) Contact report run time
C) Contact related list load time
D) Contact view page load time

5. Universal Containers' customer service technicians need to access the followinginformationwhile at a customer site to complete the service call: * Customer order history * Level of contracted support * List of replaceable parts Which system can Salesforce integrate with to retrieve this information and make it available to techniciansin the field?

A) A knowledge management system
B) A workforce management system
C) A third -party mobile application platform
D) An enterprise resource planning system

Solutions: