Fast delivery in 5 to 10 minutes after payment

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There is no doubt that the IT examination plays an essential role in the IT field. On the one hand, there is no denying that the ADM-261 practice exam materials provides us with a convenient and efficient way to measure IT workers' knowledge and ability(ADM-261 best questions). On the other hand, up to now, no other methods have been discovered to replace the examination. That is to say, the IT examination is still regarded as the only reliable and feasible method which we can take (ADM-261 certification training), and other methods are too time- consuming and therefore they are infeasible, thus it is inevitable for IT workers to take part in the IT exam. However, how to pass the Salesforce ADM-261 exam has become a big challenge for many people and if you are one of those who are worried, congratulations, you have clicked into the right place--ADM-261 practice exam materials. Our company is committed to help you pass exam and get the IT certification easily. Our company has carried out cooperation with a lot of top IT experts in many countries to compile the ADM-261 best questions for IT workers and our exam preparation are famous for their high quality and favorable prices. The shining points of our ADM-261 certification training files are as follows.

Only need to practice for 20 to 30 hours

You will get to know the valuable exam tips and the latest question types in our ADM-261 certification training files, and there are special explanations for some difficult questions, which can help you to have a better understanding of the difficult questions. All of the questions we listed in our ADM-261 practice exam materials are the key points for the IT exam, and there is no doubt that you can practice all of ADM-261 best questions within 20 to 30 hours, even though the time you spend on it is very short, however the contents you have practiced are the quintessence for the IT exam. And of course, if you still have any misgivings, you can practice our ADM-261 certification training files again and again, which may help you to get the highest score in the IT exam.

Simulate the real exam

We provide different versions of ADM-261 practice exam materials for our customers, among which the software version can stimulate the real exam for you but it only can be used in the windows operation system. It tries to simulate the ADM-261 best questions for our customers to learn and test at the same time and it has been proved to be good environment for IT workers to find deficiencies of their knowledge in the course of stimulation.

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Salesforce Service Cloud Administration Sample Questions:

1. A consulting firm has been retained to implement a new Service Cloud platform for a company. This company requires quick iterations and a speedy project completion. The company has requestedfrequent project updates for check-ins and refinement.
Which methodology should the Consultant recommend to meet the given requirements?

A) Lightning Platform
B) Agile
C) Kanban
D) Waterfall

2. As part of a new Salesforce Knowledge implementation, Universal Containers would like to migrate articles from their current database.
Which factor should a Consultant consider as part of the migration strategy?

A) Prepare a single .csv file that can be used to migrate all articles types at once and include with a properties file in a .zip forimport.
B) Ensure thateach existing article type has a corresponding Salesforce Knowledge article type that matches its structure and content.
C) Convert any articles containingHTML into plain text before importing because HTML is NOT supported in any article field types.
D) Verify that each article type has field level security on all fields set to read-only prior to import, in order toprevent any loss of data.

3. Which two configuration steps are required before Quick Actions can be used in Macros? Choose 2 answers

A) The specific Quick Action must be added to the Case record page.
B) Quick Actions must be enabled in the org.
C) The specific Quick Action must be added to the Case Feed.
D) Global Actions need to be on the publisher layout.

4. Universal Containers wants to reduce the clicks a Customer Support Agent uses when working on a case. This includes the time it takes to create, resolve, and close the case. Which three Salesforce productivity features should be used to accomplish thisrequirement? Choose 3 answers

A) Macros
B) Publisher Actions
C) Chatter
D) Omni-Channel
E) Quick Text

5. Universal containers want to identify potential delays in the customer support process. Which metric should the contact center management analyze? (Choose 1)

A) Average case stage duration.
B) Case volume by channel.
C) Cases created by type.
D) Open cases by reason.

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