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PRAXIS Praxis Business Education: Content Knowledge (5101)Exam Sample Questions:

1. Which of the following is the most effective way for a company to address a service recovery problem?

A) Having only customer service employees deal directly with the customer to solve the problem
B) Offering the customer an apology for the problem, and then assuming the issue has been resolved
C) Involving the customer, managers, and frontline employees to address and fix the problem
D) Providing the customer with compensation for the problem, no matter the cost

2. A warehouse manager wants to clarify the date and time of an employee meeting and sends an instant message (IM) to another manager in the warehouse. The use of IM is considered acceptable because the sender is most likely to be

A) finishing a sensitive discussion
B) avoiding a permanent record
C) multitasking during a meeting
D) needing an immediate response

3. Which of the following is a recommendation statement for a business report?

A) Over half of the employees could not complete an evaluation of the network.
B) All employees should receive formal training on the network.
C) Employees lack the confidence to use the network.
D) The network is not functioning correctly.

4. In Jennifer's workplace, employees are encouraged to participate in problem-solving and quality improvement. Which of the following is true about Jennifer's employer?

A) Her employer takes a hands-off approach.
B) Her employer practices employee empowerment.
C) Her employer needs to be more proactive.
D) Her employer risks encouraging power struggles.

5. Which of the following is a form of secondary research?

A) Observing customer behavior
B) Administering a questionnaire to employees
C) Interviewing an employee
D) Reviewing personnel data in company records

Solutions: