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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following elements is optional when you configure a service level?

A) Net labor time
B) alert when overdue
C) Priority ticket
D) type of service

2. What can you use to hide a single value of Q Key user tool (KUT)

A) Access rights
B) value field?
C) Personalization
D) Code lists restrictions

3. How can you maintain high data volumes in SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A) Use the Application and User Management work center to populate data
B) Use a custom data migration template to populate data
C) Use a standard migration template to populate data
D) Apply the Data Workbench to populate data

4. To which of the following entities must you assign the Phone call work center view to access the live activity pane for computer telephony integration (CTI)? Note: There are 2 correct answers to this question.

A) Business user
B) Business role
C) Employee
D) Organizational unit

5. Which of the following SAP Cloud for Customer business objects are integrated with SAP Commerce? Note:
There are 2 correct answers to this question.

A) Customer
B) Campaign
C) Ticket

Solutions: