Who should take the Certified Implementation Specialist - Service Mapping (CIS-SM) Exam

ServiceNow clients, associates, personnel, and those interested in becoming a ServiceNow SM Certified Implementation Specialist have access to the ServiceNow Certified Implementation Specialist Service Mapping (SM) test. The Financials Implementation Service Mapping exam is designed for professional consultants and those who execute SM from ideation to demand, project, resource, and time monitoring.

Topics of Certified Implementation Specialist - Service Mapping (CIS-SM) Exam

Exam content is split into Learning Domains that relate to key topics and operations usually encountered during the implementation of ServiceNow. Relevant learning goals have been established in each Learning Domain and are evaluated in the exam. The list below shows the domains, weightings, and sub-skills of learning evaluated by this exam and the percentage of questions represented in each domain. An all-inclusive list of exam content should NOT be considered to include the subskills mentioned.

Service Mapping Pattern Design

• Operations (i.e. Match, Parse variable, Parse file, Parsing strategies)
• Scripting (i.e. WMI, SSH, Regex, Command-Line, SNMP)
• Application Identification and Connection Sections (Patterns, Identification and Connection Sections, Troubleshooting)
• Pattern Designer (i.e. Debug, Steps, Temp variables, Command Line Console)

Service Mapping Configuration 20%

• Setup and Configuration (i.e. Configuration files, Tuning, Applications, IP ranges, MID Servers, Icons)
• Credentials, Service Maps, Schedules, Service
• Groups, Technical Services, Service creation)
• Service Mapping Process Flow (i.e. Process flow, Troubleshooting, Discovery Log)
• Service Configuration (i.e. Entry points, CI Types,

Discovery Configuration

• Discovery Troubleshooting (i.e. Discovery Errors, Authentication Errors, Duplicates, Credentials)
• Discovery Process Flow (i.e. PCIE Phases, ECC Queue, Status, Discovered Device)
• Discovery Setup and Config (i.e. Behaviors, Clusters, IP Services, Schedules, MID Servers)

Event Management

• Event Setup and Configuration (i.e. Event Processing, Event Rules, Event Mapping Rules, Operator Workspace)
• Alerts (i.e. Task Templates, Alert Rules, CI Binding)
• Event Management Solution (i.e. Business Value, Definition, Positioning, Customer Conversations)

Configuration Management Database

• CI Class Management (i.e. CMDB Health Dashboard, CI Class Manager, CMDB Tables, Reclassification, CMDB Relationships)
• CMDB Identification and Reconciliation (i.e.Identification Rules, Reconciliation Rules, Datasource Precedence Rules, CMDB Deduplication Tasks)

Service Mapping Engagement Readiness

• Planning (i.e. Implementation Skill Sets, MID Server Requirements, Implementation Requirements, Security Requirements)
• Scoping (i.e. Service definition, Shared services, Licensing, Supported Applications)

The CIS-SM exam dumps pdf contains all of these topics so definitely check them to get a fair understanding of the exam topics.

ServiceNow CIS-SM Exam Syllabus Topics:

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-sm-blueprint.pdf

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