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Simulate the real exam

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Fast delivery in 5 to 10 minutes after payment

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Only need to practice for 20 to 30 hours

You will get to know the valuable exam tips and the latest question types in our GCX-WFM certification training files, and there are special explanations for some difficult questions, which can help you to have a better understanding of the difficult questions. All of the questions we listed in our GCX-WFM practice exam materials are the key points for the IT exam, and there is no doubt that you can practice all of GCX-WFM best questions within 20 to 30 hours, even though the time you spend on it is very short, however the contents you have practiced are the quintessence for the IT exam. And of course, if you still have any misgivings, you can practice our GCX-WFM certification training files again and again, which may help you to get the highest score in the IT exam.

Genesys Cloud CX Workforce Management Certification Sample Questions:

1. Which two actions can be performed in the Forecast Editor to help plan future schedules accurately?
(Choose two)
Response:

A) Generate agent performance reports
B) Analyze historical call volume data
C) Add a forecast modification based on anticipated call volume changes
D) Approve time-off requests within the forecast

2. Which two actions can be managed within the Time-Off Requests Page?
(Choose two)
Response:

A) Adjust adherence penalties
B) Synchronize time-off with adherence data
C) Approve time-off requests
D) View agent availability

3. Which activity code setting determines if an activity is counted as part of adherence?
Response:

A) Real-Time Compliance
B) Historical Adherence
C) Compliance Setting
D) Adherence Setting

4. The forecast editor in Genesys Cloud primarily serves which purpose?
Response:

A) To predict call volume and scheduling needs
B) To define agent skill levels
C) To manage agent interactions
D) To handle quality assurance

5. When setting up a work plan, which setting allows you to configure shift activities?
Response:

A) Work Plan Editor
B) Schedule Editor
C) Activity Code Manager
D) Shift Configurator

Solutions: