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Simulate the real exam

We provide different versions of GCX-WFM practice exam materials for our customers, among which the software version can stimulate the real exam for you but it only can be used in the windows operation system. It tries to simulate the GCX-WFM best questions for our customers to learn and test at the same time and it has been proved to be good environment for IT workers to find deficiencies of their knowledge in the course of stimulation.

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Fast delivery in 5 to 10 minutes after payment

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Only need to practice for 20 to 30 hours

You will get to know the valuable exam tips and the latest question types in our GCX-WFM certification training files, and there are special explanations for some difficult questions, which can help you to have a better understanding of the difficult questions. All of the questions we listed in our GCX-WFM practice exam materials are the key points for the IT exam, and there is no doubt that you can practice all of GCX-WFM best questions within 20 to 30 hours, even though the time you spend on it is very short, however the contents you have practiced are the quintessence for the IT exam. And of course, if you still have any misgivings, you can practice our GCX-WFM certification training files again and again, which may help you to get the highest score in the IT exam.

Genesys Cloud CX Workforce Management Certification Sample Questions:

1. Which action can be taken if an agent's time-off request does not meet scheduling needs?
Response:

A) Deny the request and provide feedback on availability
B) Approve the request and adjust forecast data
C) Assign the request to the agent's supervisor for review
D) Automatically apply adherence penalties

2. Which feature allows you to track adherence deviations as they occur?
Response:

A) Adherence Tracker
B) Queue Manager
C) Schedule Monitor
D) Real-Time Adherence View

3. If a workforce manager adds or removes an agent from a queue, the system does not add or remove them from the Management Unit.
Response:

A) True
B) False

4. Intraday monitoring in Genesys Cloud only tracks adherence for past shifts, not current activities.
Response:

A) True
B) False

5. You need to create a blank schedule to add agents, create shifts, and configure schedule parameters according to your business requirements. Which option on the Schedules page should you select?
Response:

A) Modify
B) Add
C) Create
D) Generate

Solutions: