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Genesys GCX-WFM real answers - Cloud CX Workforce Management Certification

GCX-WFM
  • Exam Code: GCX-WFM
  • Exam Name: Cloud CX Workforce Management Certification
  • Updated: Oct 15, 2025
  • Q & A: 100 Questions and Answers
  • PDF Version

    Free Demo
  • PDF Price: $59.98
  • Genesys GCX-WFM Value Pack

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  • PDF Version + PC Test Engine + Online Test Engine (free)
  • Value Pack Total: $79.98

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Genesys Cloud CX Workforce Management Certification Sample Questions:

1. Which action can be taken if an agent's time-off request does not meet scheduling needs?
Response:

A) Deny the request and provide feedback on availability
B) Approve the request and adjust forecast data
C) Assign the request to the agent's supervisor for review
D) Automatically apply adherence penalties


2. Which feature allows you to track adherence deviations as they occur?
Response:

A) Adherence Tracker
B) Queue Manager
C) Schedule Monitor
D) Real-Time Adherence View


3. If a workforce manager adds or removes an agent from a queue, the system does not add or remove them from the Management Unit.
Response:

A) True
B) False


4. Intraday monitoring in Genesys Cloud only tracks adherence for past shifts, not current activities.
Response:

A) True
B) False


5. You need to create a blank schedule to add agents, create shifts, and configure schedule parameters according to your business requirements. Which option on the Schedules page should you select?
Response:

A) Modify
B) Add
C) Create
D) Generate


Solutions:

Question # 1
Answer: A
Question # 2
Answer: D
Question # 3
Answer: A
Question # 4
Answer: B
Question # 5
Answer: D

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