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Pegasystems Certified Senior System Architect (CSSA) 72V1 Sample Questions:

1. A user is processing a case and receives an error message that the system could not find an appropriate rule to use. Select two possible reasons rule resolution failed to find a rule to execute. (Choose Two)

A) The availability of the rule chosen by rule resolution is set to Blocked.
B) The rule chosen by rule resolution is in a ruleset that is not in the application's ruleset list.
C) The user does not have appropriate privilege to access the rule chosen by rule resolution.
D) The context of the rule chosen by rule resolution does not match the context of the referencing rule.

2. Which of the following requirements can be implemented using Next Best Action?

A) Provide problem-solving guidance for customer service representatives so every customer is treated consistently.
B) Reduce average handle time of each customer interaction to less than two minutes per incident.
C) Provide the customer service representative with a list of potential reasons the customer has called.
D) Identify why response rates for a campaign in a region are lower than the company average.

3. You are configuring an application to use Get Next Work. The requirement states that operators must always work on the next highest priority assignment from workbaskets.
Which two configuration options do you use to implement this requirement? (Choose Two)

A) Select the Operator is available to receive work in the operator ID records.
B) Select the Get from workbaskets first option in the operator ID records.
C) Use a ToWorkbasket router for the assignments.
D) Use a ToWorkGroup router for the assignments.

4. You are troubleshooting a performance issue with a user interaction that exceeds the maximum time of five seconds. The elapsed time shown in the performance report indicates a total of two seconds.
Which tool do you use to determine what is adding the additional three seconds to the performance measure?

A) System Management Application
B) Performance Profiler
C) Database Trace
D) Log Analyze

5. An agent runs every 300 seconds. You have been asked to update the agent so that it runs every Friday at
12:00 A.M. How do you modify the agent schedule to meet this requirement?

A) Change the Periodic pattern to Recurring. Open the Parameters dialog and update the schedule.
B) Change the Recurring pattern to Periodic and enter the Interval value.
C) Keep the Recurring pattern and update the Interval value.
D) Keep the Periodic pattern. In the Parameters dialog, update the schedule.

Solutions: