Simulate the real exam

We provide different versions of QQ0-301 practice exam materials for our customers, among which the software version can stimulate the real exam for you but it only can be used in the windows operation system. It tries to simulate the QQ0-301 best questions for our customers to learn and test at the same time and it has been proved to be good environment for IT workers to find deficiencies of their knowledge in the course of stimulation.

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Only need to practice for 20 to 30 hours

You will get to know the valuable exam tips and the latest question types in our QQ0-301 certification training files, and there are special explanations for some difficult questions, which can help you to have a better understanding of the difficult questions. All of the questions we listed in our QQ0-301 practice exam materials are the key points for the IT exam, and there is no doubt that you can practice all of QQ0-301 best questions within 20 to 30 hours, even though the time you spend on it is very short, however the contents you have practiced are the quintessence for the IT exam. And of course, if you still have any misgivings, you can practice our QQ0-301 certification training files again and again, which may help you to get the highest score in the IT exam.

Fast delivery in 5 to 10 minutes after payment

Our company knows that time is precious especially for those who are preparing for HDI QQ0-301 exam, just like the old saying goes "Time flies like an arrow, and time lost never returns." We have tried our best to provide our customers the fastest delivery. We can ensure you that you will receive our QQ0-301 practice exam materials within 5 to 10 minutes after payment, this marks the fastest delivery speed in this field. Therefore, you will have more time to prepare for the QQ0-301 actual exam. Our operation system will send the QQ0-301 best questions to the e-mail address you used for payment, and all you need to do is just waiting for a while then check your mailbox.

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HDI Service Desk Manager (SDM) Sample Questions:

1. What are two key operational metrics for release management activities?
(Choose 2)

A) The number of incremental software releases over a period of time.
B) The number of problems recorded in the problem management database that are attributable to releases over a period of time.
C) The number of CIs added to the CMDB (Configuration Management Database) over a period of time.
D) The number of new hardware releases requested by customers over a period of time.

2. What is the primary benefit of IT Service Continuity Management in a disaster situation?
(Choose 1)

A) Improved management of risk and resources.
B) Meeting regulatory requirements.
C) Effective recovery of business systems.
D) Lower future insurance premiums.

3. What is the primary objective of customer satisfaction surveys?
(Choose 1)

A) Customer satisfaction surveys demonstrate to senior management that the Service Desk is in demand.
B) Customer satisfaction surveys identify what customers feel is important.
C) Customer satisfaction surveys determine if the Service Desk is following the SLA.
D) Customer satisfaction surveys establish a basis for future pay rises.

4. What metric is not expected from Incident Management?
(Choose 1)

A) SLA performance.
B) Fix and response times.
C) Number of RFCs.
D) Number of service requests.

5. What are two reasonable expectations of customers when contacting the Service Desk?
(Choose 2)

A) Customers should expect their status in the organisation to be recognized.
B) Customers should expect service desk staff to be expert in all technology areas.
C) Customers should expect a consistent response to their requirements.
D) Customers should expect the service desk to provide value for the money spent on it.
E) Customers should expect all incidents to be fixed at first point of contact.

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