Simulate the real exam

We provide different versions of QQ0-301 practice exam materials for our customers, among which the software version can stimulate the real exam for you but it only can be used in the windows operation system. It tries to simulate the QQ0-301 best questions for our customers to learn and test at the same time and it has been proved to be good environment for IT workers to find deficiencies of their knowledge in the course of stimulation.

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Only need to practice for 20 to 30 hours

You will get to know the valuable exam tips and the latest question types in our QQ0-301 certification training files, and there are special explanations for some difficult questions, which can help you to have a better understanding of the difficult questions. All of the questions we listed in our QQ0-301 practice exam materials are the key points for the IT exam, and there is no doubt that you can practice all of QQ0-301 best questions within 20 to 30 hours, even though the time you spend on it is very short, however the contents you have practiced are the quintessence for the IT exam. And of course, if you still have any misgivings, you can practice our QQ0-301 certification training files again and again, which may help you to get the highest score in the IT exam.

Fast delivery in 5 to 10 minutes after payment

Our company knows that time is precious especially for those who are preparing for HDI QQ0-301 exam, just like the old saying goes "Time flies like an arrow, and time lost never returns." We have tried our best to provide our customers the fastest delivery. We can ensure you that you will receive our QQ0-301 practice exam materials within 5 to 10 minutes after payment, this marks the fastest delivery speed in this field. Therefore, you will have more time to prepare for the QQ0-301 actual exam. Our operation system will send the QQ0-301 best questions to the e-mail address you used for payment, and all you need to do is just waiting for a while then check your mailbox.

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HDI Service Desk Manager (SDM) Sample Questions:

1. What two steps should we take to manage the service expectations of stakeholders?
(Choose 2)

A) Build a catalogue of systems for all customers.
B) Build SLAs based on IT measures.
C) Use customer surveys to identify business needs.
D) Provide several channels that provide information about the Service Desk.
E) Use KPIs to calculate service ROI.

2. What is the most likely benefit of implementing a knowledge management system in a Service Desk?
(Choose 1)

A) Implementing a knowledge management system supports computer telephony integration.
B) Implementing a knowledge management system helps build rapport among teams in the Service Desk.
C) Implementing a knowledge management system allows customers to troubleshoot all of their own incidents.
D) Implementing a knowledge management system increases the customers dependency on support services.

3. What is the best description of the Service Desks role in the Incident Management process?
(Choose 1)

A) The Service Desk passes all incidents to the problem management team.
B) The Service Desk documents all important customer requests for service.
C) The Service Desk monitors all incidents until they are closed.
D) The Service Desk determines the root cause of all incidents.

4. Which is the best tool for tracking the number of abandoned calls to the Service Desk?
(Choose 1)

A) Incident log.
B) Knowledgebase.
C) Automatic call distributor.
D) Call management system.

5. A customer calls from within your office complex. They are having trouble configuring the new order management software on their computer. It is 5:50 p.m., and your support desk closes at 6:00 p.m. What is the best method your analysts should use to resolve this problem?
(Choose 1)

A) Transfer the customer to the software vendor for support.
B) Talk the customer through the steps to resolve the problem.
C) Dispatch a deskside support analyst to address the incident.
D) Schedule a callback to resolve the problem in the morning.

Solutions: