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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. Contact X is assigned to a Platinum SLA, which allows the contact to create a total of 250 incidentsin a month.
Your client wants to reduce the number of incidents to 100.
Which action should you perform?

A) Rename the Platinum SLA, change the total incident value to 100, and save it.
B) Activate the default SLA which has a default incident count of 100 by deleting the Platinum SLA.
C) In the Platinum SLA modify the total incident count to 100 and save it.
D) Delete the Platinum SLA and save the record, create a new SLA with a different name, and assign a total incident count of 100.

2. Your client wants to block all employees' personal details and allow each employee's direct manager to access only the blood group, medical details, emergency contact number for emergency usage.
What kind of filter option should you use to allow a manager to generate an emergency details report?

A) StandardFilter
B) Docked filter
C) Fixed filter
D) Restricted Filter
E) Runtime Selectable filter

3. You have created four individual reports that display different details related to four agents.
Your customer wants to view and search for data in these reports simultaneously.
What should you use?

A) Dashboard report
B) Cross Tabs report
C) Standard report
D) Cumulative report
E) Custom report

4. Which two queues have manual pull policy? (Choose two.)

A) Manual
B) Round Robin (Logged in)
C) Standard
D) Round Robin (All)
E) Last In First Out (LIFO)

5. In Knowledge Advanced, which three tasks can be filtered? (Choose three.)

A) tasks that are assigned
B) tasks related tospecific content types only
C) tasks for specific users
D) open tasks only
E) tasks that are unassigned

Solutions: