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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. Which two statements are true about knowledge base articles of Oracle Service Cloud? (Choose two.)

A) Multiple answers cannot be updated simultaneously.
B) Answer articles can contain variables.
C) Answer articles can be archived but not deleted.
D) Answer articles can be copied.
E) Answer articles cannot be printed.

2. Which two features can you use toconnect output levels in a report? (Choose two.)

A) drill-down links
B) grouping
C) drill-down filters
D) dashboards
E) variables

3. A customer wants to perform Knowledge Advanced administrative operations on multiple articles using the bulk update feature.
Which three statements are true about the bulk update feature? (Choose three.)

A) It cannot change product/category of articles.
B) It can publish and un-publish articles.
C) It cannot change the owner of articles.
D) It cannot delete articlesfrom the Content Type.
E) It can request translations of articles.
F) It can change views of articles.

4. Which two statements are true about Connect Web Services for a SOAP Batch Operation? (Choose two.)

A) A batch operation can be used to send multiple heterogeneous operation requests to the server in a single SOAP request.
B) If a new transaction is in the batch request after the failed transaction, the transaction will not run.
C) If bulk CRUD operations are used in a batch operation, the server will only allow for a total of 10,000 objects to be processed.
D) The "CommitAfter" attribute can only be set at the end of the last transaction in a batch request.
E) In a batch request, the server will allow up to 100 transactions.

5. Which two statements are true about Connect Web Services? (Choose two.)

A) Connect Web Services can be used anytime you are looking to extend the functionality offered by Oracle Service Cloud.
B) Connect Web Services can be used to integrate with other applications that require Oracle Service Cloud Data including integrating from Agent Desktop Add-ins.
C) Connect Web Services should only be used for read-only data.
D) If there is a requirement toextend Agent Desktop, Connect Web Service cannot be used within a Desktop Add-In.

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