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Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. Which two statementsare true about the Organization object in Service Cloud?

A) It has a one-to-many relation with contacts.
B) It is required to create an incident.
C) It is widely used in Business-to-Business scenarios.
D) It has a one-to-one relation with contacts.
E) It can be associated with incidents directly.

2. A company wantsto include the company logo and contact details in its outbound email communications.
Where should this be configured?

A) Quote template
B) Contact HTML Editor
C) Global template
D) Admin HTML Editor

3. What must you set to enable the email channel?

A) EGW_UPDATE_BY_CREATE
B) EGW_SECURE_UPDATE_ENABLED
C) EGW_SAVE_EMAIL_HEADERS
D) EGW_ENABLED
E) EGW_AUTO_CONT_CREATE

4. Which two types of joins are available in analytics?

A) Internal
B) Intersection
C) Inner
D) Peripheral
E) Outer LTD) External

5. Which statement is true about the JavaScript API?

A) It Is available as JavaScript objectsand can be exposed through browser controls in a workspace.
B) It cannot be used in Custom Object workspaces.
C) It comes with in-built exception handling.
D) It is available when you use the Connect Common Object Model CCOM for API operations.

Solutions: