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Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. When an incident is opened, your customerwants to have different workspaces opened based on the products selected in the "Ask a Question" form on the Customer Portal pages.
Which three elements are necessary to design the workflow?

A) Set Fields
B) Entry Point
C) Decision
D) Load
E) Return
F) Workspace

2. You make some changes to your message template and deployit globally, but the deployed status continues to show as pending.
What would you do to resolve this?

A) Validate the template.
B) Enable the global template.
C) Accept the changes.
D) Save the deployment.

3. Which two are non-CRUD operations?

A) RNObject[] = Binding.Create(RNObject[] Objects, CreateProcessingOptions Options);
B) UpdateResponseMsg = Binding.Update(RNObject[] Objects,UpdateProcessingOptions ProcessingOptions);
C) CSVTableSet = Binding.QueryCSV(string Query, int PageSize, string Delimiter, bool
D) ReturnRawResult, bool DisableMTOM, outbyte[] FileData);RNObject[] rnObjects = _client.Get(clientlnfoHeader, objects, options);
E) ResetContactPasswordResponseMsg = Binding.ResetContactPassword(ID ContactID);
F) CSVTableSet results = RunAnalyticsReport(AnalyticsReport ReportObject, int Limit, int Start, string Delimiter, bool ReturnRawResult, bool DisableMTOM, out byte[] FileData);

4. You want yoursystem to offer a chat invitation to any customer who spends at least two minutes on a specific web page.
What should you use?

A) proactive chat widget
B) syndicate chat widget
C) configuration settings
D) business rules

5. You want to ensure that some specific content in messages can be hidden for seme messages. What would you use to meet this requirement?

A) Conditional fields
B) Merge fields
C) Incident thread fields
D) Custom fields

Solutions: