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Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. Which two statementsare true about the Organization object in Service Cloud?

A) It has a one-to-many relation with contacts.
B) It is required to create an incident.
C) It is widely used in Business-to-Business scenarios.
D) It has a one-to-one relation with contacts.
E) It can be associated with incidents directly.

2. Which two statements are true about linking products, categories, and dispositions?

A) Product-category linking is independent of product-disposition linking.
B) A leaf product's links are inherited from its parent product.
C) Links can be automatically created to categories and dispositions based on answers an incidents.
D) Product-category linkingrestricts customers from searching on the Customer Portal.
E) Links can be created only between the parent levels of products, categories, and dispositions.

3. Which is a sample object query?

A) SELECT C.Name.First FROM Contact C WHERE C.Name.First like ,C%';
B) SELECT Incident.ReferenceNumber, Incident.PrimaryContact-Contact.* FROM Incident;
C) SELECT 0.Contacts FROM Organization O WHERE O-ID = 1;
D) SELECT ID FROM Contact WHERE Contact-Name.First like 'Chris' ANDContact.Address.City='Bozeman';

4. Which statement is true about the JavaScript API?

A) It Is available as JavaScript objectsand can be exposed through browser controls in a workspace.
B) It cannot be used in Custom Object workspaces.
C) It comes with in-built exception handling.
D) It is available when you use the Connect Common Object Model CCOM for API operations.

5. Which three statements are true about navigation sets?

A) Using navigation sets, you can define what new objects can be created by using the File menu.
B) Using navigation sets, you can define what quick links can be seen when navigating File > Link.
C) The same navigation set can be set for different interfaces.
D) Using navigation sets, you can configure whether to show the Recent Items navigation pane or not.
E) Using navigation sets, you can configure whether to show the Home navigation pane or not.
F) Using navigation sets,you can configure which quick search reports can be seen.

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