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Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. The current session expiration is set to 10 minutes but your client wants it to be 60 minutes. Which statement is true?

A) You can change the default value to 60 minutes by using Site Configuration > Session Timeout.
B) Because the system default is 15 minutes, it cannot be changed.
C) You can change the default value to 60 minutes by using File > Options > Session Expiration.
D) You can change the default value to 60 minutes by amending the Site Configuration > Configuration Settings value.

2. Which three statements are true about add-ins?

A) They always run locally on the machines on which the desktop application runs.
B) They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.
C) They always run locally to access local data.
D) They canbe added to the Custom Portal area of Oracle Service Cloud.
E) They can be designed to create visualcomponents and not perform any integrations.
F) They are the visual areas of Oracle Service Cloud Agent Desktop.

3. Which three statements are true about the Custom Process Model (CPM) in Oracle Service Cloud?

A) It is always triggered from business rules.
B) It can be triggered by an event that occurs even on a custom object.
C) It is a PHP script that executes only synchronously.
D) It is also known as the Object Event Handler.
E) It can be triggered by an event that occurs on community objects.
F) It is triggered by an event that occurs on standard objects only.
G) It is triggered by an event that occurs on the standard objects that are used by queues.

4. You have a requirement for an incident workspace where clicking a kind of text hyperlink should open a browser window by using the third-party URL of the loaded client. You want to implement this by using add-ins.
Which add-in should you create?

A) Content Pane
B) Global Ribbon
C) Report Command
D) Workspace Ribbon
E) Workspace

5. Which is a sample object query?

A) SELECT C.Name.First FROM Contact C WHERE C.Name.First like ,C%';
B) SELECT Incident.ReferenceNumber, Incident.PrimaryContact-Contact.* FROM Incident;
C) SELECT 0.Contacts FROM Organization O WHERE O-ID = 1;
D) SELECT ID FROM Contact WHERE Contact-Name.First like 'Chris' ANDContact.Address.City='Bozeman';

Solutions: