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Oracle Service Center 2021 Implementation Essentials Sample Questions:
1. Which statement correctly differentiates between a bulk operation and a batch operation?
A) A bulk operation performs a single operation, whereas a batch operation performs a single operation on a single object.
B) A bulk operation performs multiple operations on the same object, whereas a batch operation perform the same operation on multiple objects.
C) A bulk operation performs the same operation on a single object, whereas a batch operation performs multiple operations on multiple objects.
D) A bulk operation performs the same operation on multiple objects, whereas a batch operation performs multiple operations.
2. You want to ensure that some specific content in messages can be hidden for seme messages. What would you use to meet this requirement?
A) Conditional fields
B) Merge fields
C) Incident thread fields
D) Custom fields
3. Which three statements are true about navigation sets?
A) Using navigation sets, you can define what new objects can be created by using the File menu.
B) Using navigation sets, you can define what quick links can be seen when navigating File > Link.
C) The same navigation set can be set for different interfaces.
D) Using navigation sets, you can configure whether to show the Recent Items navigation pane or not.
E) Using navigation sets, you can configure whether to show the Home navigation pane or not.
F) Using navigation sets,you can configure which quick search reports can be seen.
4. What must you set to enable the email channel?
A) EGW_UPDATE_BY_CREATE
B) EGW_SECURE_UPDATE_ENABLED
C) EGW_SAVE_EMAIL_HEADERS
D) EGW_ENABLED
E) EGW_AUTO_CONT_CREATE
5. Which two events can trigger Custom Process Models?
A) OnSaveComplete
B) Refresh
C) Update
D) Load
E) Create
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: C,E,F | Question # 4 Answer: D | Question # 5 Answer: C,E |
