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Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. If you want to disable the ability to delete activities for all users, what action should you perform?

A) Remove the "delete activities" privilege from all the roles for users who have this access.
B) Remove the users of the roles who have the "delete activities" access.
C) Remove the "delete activities" button from all pages used by the users who have this access.
D) Remove the "delete activities" role from all the users who have this role.

2. Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

A) It allows edits to dashboard pages.
B) In includes a preview option for all standard and custom object pages.
C) It requires proper permissions to use the tools and additional permissions to edit the desired object.
D) It requires the use of a sandbox to modify the fieldsassociated with standard and custom objects.

3. Which three statements are true?

A) Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.
B) Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.
C) Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.
D) Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.

4. You are creating orediting a SmartText entry. Which four options can you insert into the entry?

A) Other SmartText entries
B) Tables
C) Images
D) Variables
E) URLs
F) Text

5. Your customer has informed you about a possible errorin the screen pop-up when receiving a call. The problem is that the edit contact screen pop is shown whenever a call is received but most of the time the calls are regarding open Service Requests. As a result, agents have to navigate to that page, losingtime and being ineffective.
What is causing the problem?

A) Rules follow a priority order. When the system finds a contact token it automatically opens the "edit contact" page, because that rule has been configured before the Service request rule, regardless if a service Request token is alsoavailable.
B) Rules do not follow an order. When a call is received, the "edit contact" screen pop appears because it is the default rule that has been selected, regardless of the service request number or other tokens received.
C) Screen pops are not configurable. When a call arrives, the system automatically opens the page of the object in question, these cases being the contact page.
D) A configuration in the pages tab of the screen pop is missing, the URL to the page to be displayed has not been provisioned. The URL is empty so the system shows the contact edit page.

Solutions: