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Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Which three subobject functions are included in the REST API for Service Requests (SRs)?

A) Delete message
B) Delete activity
C) Update resource member
D) Update resource manager
E) Update SR reference

2. Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?

A) In Advanced Search, confirm Record Set = Assigned to Me.
B) Click the Show Advanced Search icon.
C) Change the section identified with Status = New
D) In Advanced Search, Add Channel Type = Web.
E) In Advanced Search, save and select the "Set as Default" box.
F) In Advanced Search, select Action > Update.

3. What is the main function of the Data Security Policies?

A) defines the views or functionalities the user can access
B) defines the privileges and roles a particular user can have
C) defines the actions a particular user can do
D) defines the views the application can access
E) defines the data a particular user can see and/or modify

4. You have been instructed to implement the "My Knowledge" page for your customer's Engagement Cloud site.
Which is the correct first action inconfiguring "My Knowledge"?

A) Use the task "Manage Service Request knowledge Profile Options", search for the
"SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS" profile option, and set "Site" value to
"Yes".
B) Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Help Desk" profile option, and activate it.
C) Use the task "ManageService Request knowledge Profile Options", search for the
"SVC_ENABLE_ARTICLE_CREATION_EDITION" profile option, and set the "SITE" value to
"Yes".
D) Use the task "Manage Service Request knowledge Profile Options", search for the
"SVC_ENABLE_KNOWLEDGE_IN_SR" profile option, and set "SITE" value to "Yes".
E) Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for All Users" profile option, and activate it.
F) Use the task "manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Service" profile option, and activate it.

5. Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

A) It allows edits to dashboard pages.
B) In includes a preview option for all standard and custom object pages.
C) It requires proper permissions to use the tools and additional permissions to edit the desired object.
D) It requires the use of a sandbox to modify the fieldsassociated with standard and custom objects.

Solutions: