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Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. In which three situations can default coverage be applied?

A) globally, to all service requests that do not have any other coverage
B) to a specific customer account
C) for a specific period of time
D) for a specificSR status
E) for a specific SR category

2. Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?

A) Modify the Profile Value and save.
B) Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
C) Unlock and publish the new selected profilevalue.
D) Lock the Profile Option for editing.
E) Navigate to Setup andMaintenance > Service > Service Request > Manage Service Request Profile Options.
F) Select View > Detach.

3. Which two statements are true regarding the Audit History tab of a Service Request?

A) It allows users to save searches for later reuse.
B) It is enabled by default.
C) It is available only toauthorized administrators.
D) It is exportable to Excel.
E) It is searchable by date range, username, event type, event severity, and event duration.

4. Which two actions can you takewhen using Application Composer to create a new Trouble Ticket object?

A) You can create a trigger on the Trouble Ticket object usingthe Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.
B) You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.
C) You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.
D) You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5

5. Which statement is correct when describing the process of adding assignment rules from Service Setup?

A) Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save andpublish.
B) Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditionsand actions, save and close.
C) Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.
D) Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.

Solutions: