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Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?

A) The team members don't have the Email Administrator Role provisioned.
B) Theteam members have not established the e-mail feature on the Offerings page.
C) There are no specific e-mail tasks available.
D) The environment was not provisioned correctly and the service module is missing.

2. What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

A) Delete a Service Request.
B) Chat with an Agent about a ServiceRequest.
C) Add a message to a Service Request.
D) View and edit attachments to a Service Request.
E) Create a Service Request.

3. Given the entitlement rules below, if ahigh-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
* Condition Column Severity = High
* Calendar = 9AM to 5 PM, Monday - Friday, US EST
* Resolution Metric = 2880
* Resolution Warning Threshold 120
* First Response Metric= 360
* First Response Warning Threshold

A) Resolution is due on Saturday, 2 PM EST.
B) First Response is due on Friday, 12 noon EST.
C) If the SR is not resolved,Resolution warning will occur on Monday, 12 noon EST.
D) If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.

4. Select three correct limits and restrictions when importing data from a file.

A) By default, the import starts immediately after itis activated.
B) The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
C) Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
D) Both create and update operations are available for imported records.
E) If the valuesin the imported CSV file contain a new line character, then they must be enclosed within quotation marks.

5. Identify two correctstatements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

A) DCS is a visual development tool for creating applications in VBCS.
B) VBCS is a visual development tool for creating applications in DCS.
C) DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.
D) DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.

Solutions: