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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which three features can be configured in advanced routing?

A) Skill relaxation
B) Queue prioritization
C) Queue limit
D) Skill time
E) Queue segregation
F) Queue overflow

2. Which statement is true about the JavaScript API?

A) It Is available as JavaScript objects and can be exposed through browser controls in a workspace.
B) It cannot be used in Custom Object workspaces.
C) It comes with in-built exception handling.
D) It is available when you use the Connect Common Object Model CCOM for API operations.

3. A client requires you to set up chat and email as unlimited for an SLA. What must you do?

A) Leave both the chat and email fields limit as blank.
B) Enter zero as the initial value for both fields.
C) Enter the value "Unlimited" in the chat and email fields.
D) Use the default values.

4. Which four statements are true about reports?

A) Published reports can be modified.
B) Reports are not common across the interface.
C) Reports are shared between interfaces.
D) The owner of a report remains the same even if the report is imported by some other user.
E) After a report is published, the report data remains unchanged even as the knowledge base is updated.
F) Reports must be exported manually in all interfaces.
G) All the permissions from an imported report remain unchanged after an export.

5. Which two statements are true about Oracle Service Cloud accelerators?

A) Oracle provides support for all accelerators.
B) They are complete plug-and-play tools that can be used with Oracle Service Cloud in any client environment free of cost.
C) They
are available at http://www.oracle.com/technetwork.
D) They are code samples to show how integrations can be built by using the public integration capabilities of Oracle Service Cloud.
E) The source files for all listed accelerators are available for download.

Solutions: