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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:
1. You make some changes to a message template.
Which statement is true about applying this change across multiple interfaces?
A) You need to copy and paste the source code across the multiple interfaces.
B) The change is reflected across all interfaces by default.
C) You need to use the export and import option.
D) You need to re-create the message template across the multiple interfaces.
2. What would you use for repetitive text with a single point of maintenance for any changes to the text?
A) Custom object field
B) Merge field
C) Custom field
D) Variable
3. Which two statements are true about Oracle Service Cloud accelerators?
A) Oracle provides support for all accelerators.
B) They are complete plug-and-play tools that can be used with Oracle Service Cloud in any client environment free of cost.
C) They
are available at http://www.oracle.com/technetwork.
D) They are code samples to show how integrations can be built by using the public integration capabilities of Oracle Service Cloud.
E) The source files for all listed accelerators are available for download.
4. Which statement is true about the JavaScript API?
A) It Is available as JavaScript objects and can be exposed through browser controls in a workspace.
B) It cannot be used in Custom Object workspaces.
C) It comes with in-built exception handling.
D) It is available when you use the Connect Common Object Model CCOM for API operations.
5. Which two events can trigger Custom Process Models?
A) OnSaveComplete
B) Refresh
C) Update
D) Load
E) Create
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: B,D | Question # 4 Answer: A | Question # 5 Answer: C,E |
