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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. A client requires you to set up chat and email as unlimited for an SLA. What must you do?

A) Leave both the chat and email fields limit as blank.
B) Enter zero as the initial value for both fields.
C) Enter the value "Unlimited" in the chat and email fields.
D) Use the default values.

2. You are creating custom fields and enter a column name. However, you receive an error when you try to save it.
Identify three reasons for this.

A) The column name contains a punctuation.
B) The column name contains a space.
C) The column name contains a dollar symbol.
D) The column name starts with a number.
E) The column name contains an underscore.
F) The column name starts with a lowercase alphabet.

3. Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during custom processes testing?

A) f2, f5, f1, f3, f4
B) f2, f5, f3, f1, f4
C) f1, f2, f4, f3, f5
D) f1, f2, f5, f3, f4
E) f5, f2, f3, f4, f1

4. Which three statements are true about headers of custom process models?

A) The header section is always commented.
B) The header section needs to be uncommented during testing.
C) They contain standard objects only.
D) They list only the events that are supported by the code implementation.
E) They contain the version number of the PHP script.
F) They contain all possible events with the objects.
G) The/QDntain the version number of the Connect Common Object Model.

5. Which four statements are true about reports?

A) Published reports can be modified.
B) Reports are not common across the interface.
C) Reports are shared between interfaces.
D) The owner of a report remains the same even if the report is imported by some other user.
E) After a report is published, the report data remains unchanged even as the knowledge base is updated.
F) Reports must be exported manually in all interfaces.
G) All the permissions from an imported report remain unchanged after an export.

Solutions: