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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which two statements are true about generic objects?

A) They require the type of data to be set dynamically.
B) They belong to a stand-alone class that is not derived from an RN object.
C) They automatically consider a package to consist of custom objects.
D) They are used when working with custom objects only.
E) They can be used with standard objects.

2. Which four types are used by incidents queues?

A) Round Robin (Logged In)
B) FIFO
C) Quick
D) Standard
E) Round Robin (All)
F) Advanced Routing
G) LIFO

3. In which two scenarios would you use multiple interfaces?

A) When multiple languages need to be supported
B) When you need multiple channels enabled such as email, chat, and web self-service
C) When new business processes need to be supported other than the standard contact center
D) When your business operates in different lines of business
E) When your portal needs the support of different channels for login

4. Your customer has designed a guide to explain in detail to end users how to apply for a career guidance program. The customer wants this guide to be placed on the Customer Portal pages and a survey to be opened when an option in this guide is selected.
Which survey type would you use?

A) Polling survey
B) Broadcast survey
C) Website link survey
D) Transactional survey in rules

5. Which three events are available with the JavaScript API?

A) onrefresh()
B) ondataupdated()
C) enclose ()
D) onbeforesave ()
E) aftersave()
F) onsaveclose ()

Solutions: