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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which two types of joins are available in analytics?

A) Internal
B) Intersection
C) Inner
D) Peripheral
E) Outer LTD) External

2. You are creating custom fields and enter a column name. However, you receive an error when you try to save it.
Identify three reasons for this.

A) The column name contains a punctuation.
B) The column name contains a space.
C) The column name contains a dollar symbol.
D) The column name starts with a number.
E) The column name contains an underscore.
F) The column name starts with a lowercase alphabet.

3. Which setup sequence is used to give permissions to an individual to access an application?

A) Staff Account > Profile > Navigation set
B) Navigation set > Profile > Staff Account
C) None. No sequence is required.
D) Profile > Navigation set > Staff Account

4. What must you set to enable the email channel?

A) EGW_UPDATE_BY_CREATE
B) EGW_SECURE_UPDATE_ENABLED
C) EGW_SAVE_EMAIL_HEADERS
D) EGW_ENABLED
E) EGW_AUTO_CONT_CREATE

5. Which two statements are true when working with add-ins in a Custom Object workspace?

A) IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.
B) You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.
C) IGenericObject is the interface that is available with the add-in API for custom objects.
D) It is not possible to automate anything by using an add-in framework in a Custom Object workspace.
E) Using the record context, you can obtain an instance of a custom object by passing the package name and object name.

Solutions: