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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. A client requires you to set up chat and email as unlimited for an SLA. What must you do?

A) Leave both the chat and email fields limit as blank.
B) Enter zero as the initial value for both fields.
C) Enter the value "Unlimited" in the chat and email fields.
D) Use the default values.

2. Which is an invalid data type?

A) Float
B) Menu
C) Text field
D) Text area
E) Radio
F) Date/time
G) Integer

3. Which two statements are true about generic objects?

A) They require the type of data to be set dynamically.
B) They belong to a stand-alone class that is not derived from an RN object.
C) They automatically consider a package to consist of custom objects.
D) They are used when working with custom objects only.
E) They can be used with standard objects.

4. Which Oracle Service Cloud capability can assign chats based on language and product skills?

A) Engagement engine
B) Syndicated chat
C) Business rules
D) Advanced routing

5. The current session expiration is set to 10 minutes but your client wants it to be 60 minutes. Which statement is true?

A) You can change the default value to 60 minutes by using Site Configuration > Session Timeout.
B) Because the system default is 15 minutes, it cannot be changed.
C) You can change the default value to 60 minutes by using File > Options > Session Expiration.
D) You can change the default value to 60 minutes by amending the Site Configuration > Configuration Settings value.

Solutions: