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Simulate the real exam

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Avaya Workforce Engagement Support Certified Sample Questions:

1. Happens when the framework installation fails?

A) All installation errors Will appear on the alarms page of Element Manager
B) Errors Will appear in black text in the SR tool.
C) The installer Will stop and quit from the tool. Once the issue is resolved, the installer Will restart from the beginning of the installation.
D) The installer Will stop but does not quit from the tool. Failed components are tracked to the installer's log file.

2. A technician is preparing to setup an Avaya Contact Recorder Advanced (ACRA), following the basic recorder configuration for according to the Recorder Configuration and Administration Guide Which task is the customer's responsibility?

A) Install WFO software and any required hotfixes
B) Set up the server, Including VM settings, NICs and disks
C) Configure the recorder server roles
D) Verify the server using the SR validation

3. A technician is configuring the recorder Integration Service in Recorder Manager to allow the recorder to communicate with the switch Which statement is true about CTI adapter?

A) There is just one CTI adapter per data source
B) CTI adapter is required to receive call signalling and meta data from the
C) There is just one CTI adapter per system
D) CTI adapter is not necessary for Integration Service

4. The Screen Capture module is installed on an employee desktop.
To communicate with the recorder to track employee logging/logoff, which manages the Screen Capture program?

A) EIM
B) Desktop resource
C) Capture service
D) Screen capture

5. The technician is configuring the screen recording in an Avaya Contact recorder Advanced(ACRA)environment What is the first step for setting up the screen recording process?

A) Create Workgroups andworkstations
B) Create a LAN Data Source
C) Create a Member Group
D) Add Employee IDs

Solutions: