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Avaya Workforce Engagement Support Certified Sample Questions:
1. Which two statements about the Avaya Workforce Engagement database management Service account are true? (Choose two)
A) The account must be defined within a workgroup
B) The account cannot be the same as the Management Service account
C) It is allowed to change the username after initial installation.
D) The password can be changed after the installation
2. Which statement about Central Archive is true?
A) It archives 100% of recordings (Compliance).
B) The archive role resides on the recorder.
C) It uses campaigns (rules) to determine which recordings to archive.
D) It pulls and archives specified recordings from a local recorder only.
3. During the migration process, which migration tool will set the start/stop mode for the services on the target and source systems as required?c
A) Migration DB Scripts.
B) Migration Mode tool
C) Data Migration Discovery Tool
D) WFO data Migration Tool form V15.1
4. In Avaya Workforce Engagement, which component monitors the managed servers for alarms and collects summary data?
A) LoggerServerservice
B) Dedicated network connection
C) Enterprise Manager
D) MDL database
5. A rule triggers recording when the supervisor is either Supervisorl or Supervisor2 if the call is placed on hold more than three times and if the entire call is longer tan 20 minutes (1,200 seconds). This id an example of which Recording Rules criteria?
A) Rule
B) Condition
C) Attribute
D) Schedule
Solutions:
| Question # 1 Answer: B,D | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: B |
