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Avaya Workforce Engagement Support Certified Sample Questions:

1. The Screen Capture module is installed on an employee desktop.
To communicate with the recorder to track employee logging/logoff, which manages the Screen Capture program?

A) EIM
B) Desktop resource
C) Capture service
D) Screen capture

2. You are in the process of creating a new supervisor on the Framework server . you have created the user profile, but when you try to assign access rights, the "Edit Access Rights" button is greyed out. What is causing this problem?

A) You have not created the profile as a supervisor
B) You have not created the profile as a manager
C) You have not created a valid profile
D) You have not created the user name and password .

3. Which statement about archive database Service role Configuration is true?

A) You can change database targets in Recorder Manager
B) You can create database targets in Recorder Manager
C) You can change database targets in Enterprise Manager
D) You can add multiple archive database targets

4. Happens when the framework installation fails?

A) All installation errors Will appear on the alarms page of Element Manager
B) Errors Will appear in black text in the SR tool.
C) The installer Will stop and quit from the tool. Once the issue is resolved, the installer Will restart from the beginning of the installation.
D) The installer Will stop but does not quit from the tool. Failed components are tracked to the installer's log file.

5. A technician is preparing for an upgrade from Workforce Optimization (WFO) Vll to Avaya Workforce Engagement R20.X .Which upgrade path must be used?

A) Side-by side upgrade to R20.x in Windows 2016
B) Side-by side or hardware reuse migration to R20.x
C) In-place upgrade to R20.x in Windows 2012 R2 (grey kit)
D) Two step upgrade process, to V15.1 first, then to R20.x

Solutions: