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Avaya Workforce Engagement Support Certified Sample Questions:

1. A technician needs to verify the license applied in Framework for an Avaya Contact Recorder Advanced (ACRA) To enable Trusted License, which feature must be checked under License Management?

A) ACRA
B) Back Office - Item Tracking
C) Enable Named Employees Unit of Measure
D) AWFO
E) Avaya

2. The technician has just restarted the WFO_ProductionDomain_ProductionServer Service on the application server and is now having problems logging into the web portal. What should be checked first?

A) That the beasvcX64.exe process didn 't reach the memory required
B) That the wlsvcX64.exe process didn 't reach the memory required.
C) That the security settings on Internet Explorer 11 allows Access to multiple servers.
D) That there is no connection via WIFI.

3. Which three statements describe the prerequisites for installing Avaya Workforce Engagement server in deployment level 3,4 or 5? (choose three).

A) The Framework components can be installed using a Management Service Account (MSA).
B) Date center servers can be split in multi-domain forests.
C) Date center zone servers, service user and group account, must all be members of the domain 's Active Directory.
D) The Framework components need to be installed using a domain account with loca administrator privileges in the Framework server.
E) The Framework components can be installed in a workgroup environment.

4. You are going to the customer site to start your Avaya Workforce Engagement installation. You have the documentation, but when you review yourchecklist, something is missing. Which important thing is missing in your installation checklist?

A) Administrator account
B) MSA and DMSA account
C) IMSA account
D) Wsuper user account

5. In Archive, what is the function of a campaign?

A) It defines the physical repository for archived content.
B) It defines how to perform a specific archive task against a specific media.
C) It defines when and how fast archive activity may occur on a recorder.
D) It defines filter rules to determine which recordings to archive.

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