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Avaya Workforce Engagement Support Certified Sample Questions:
1. A technician needs to verify the license applied in Framework for an Avaya Contact Recorder Advanced (ACRA) To enable Trusted License, which feature must be checked under License Management?
A) ACRA
B) Back Office - Item Tracking
C) Enable Named Employees Unit of Measure
D) AWFO
E) Avaya
2. Which three statements are true about SQL Server Reporting Service (SSRS) requeriment to support reporting in both new and upgraded systems? (choose three)
A) It is required for Forecasting and Scheduling Reports
B) It is required for Workforce Management (WFM) reports.
C) It is required for Customer Feedback reports
D) It is required for System logging reports
E) It is required for Scorecards Reports
3. When administering users for Avaya Workforce Engagement, what is the first step in the user management workflow?
A) Create organizations and groups
B) Create roles
C) Create user profiles
D) Assign users to role and scope
4. Which three are capabilities and customer impacts of using Avaya Workforce Engagement? (Choose three)
A) It can optimize the workforce.
B) It can enrich interactions.
C) It can generate real time reports.
D) It can provide expert agent selection distribution.
E) It can improve processes.
5. Which Avaya Workforce Engagement component can help customers evaluate an agent and increase customer satisfaction?
A) Interactions
B) Wfm
C) Coaching
D) eLearning
Solutions:
Question # 1 Answer: C | Question # 2 Answer: B,C,E | Question # 3 Answer: A | Question # 4 Answer: A,B,E | Question # 5 Answer: A |