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Avaya Workforce Engagement Support Certified Sample Questions:

1. The technician is configuring the screen recording in an Avaya Contact recorder Advanced(ACRA)environment What is the first step for setting up the screen recording process?

A) Create Workgroups andworkstations
B) Create a LAN Data Source
C) Create a Member Group
D) Add Employee IDs

2. To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?

A) Dialer
B) Phone
C) CMS
D) Quality

3. In a scenario with Avaya Contact Recorder Advanced (ACRA) using station-side recording (TDM), which statement is true?

A) An internal call will not be recorded.
B) When there is an incoming call that is put on hold, only the customer side will be recorded.
C) When there is an outgoing call that is put on hold for a consult with a supervisor, and then conferences with a supervisor, the call with the customer and the conference with the supervisor will be recorded, while the internal consult will not be recorded.
D) When there is an outgoing call that is put on hold for a consult with a supervisor, and then conferenced with a supervisor, everything will be recorded.

4. During the upgrade to Avaya Workforce Engagement R20.X the thechnician is exporting the configuration of Data Center Zone to an xml file. What information is included in this XML file?

A) Servers role
B) Security settings
C) Enterprise Settings
D) Site servers

5. Which account is used by the Avaya Workforce Engagement system to run the reporting service?

A) Local System
B) MSA
C) SA
D) DMSA

Solutions: