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Avaya Workforce Engagement Support Certified Sample Questions:

1. In Avaya Workforce Engagement, where is System Backup enabled?

A) System Management>General Settings>Settings
B) System Management>Enterprise> Enterprise Settings
C) System Management>Central Archive >Backup
D) Enterprise Management>General Settings>Configuration

2. Which statement about Central Archive is true?

A) It archives 100% of recordings (Compliance).
B) The archive role resides on the recorder.
C) It uses campaigns (rules) to determine which recordings to archive.
D) It pulls and archives specified recordings from a local recorder only.

3. Which Avaya Workforce Engagement component can help customers evaluate an agent and increase customer satisfaction?

A) Interactions
B) Wfm
C) Coaching
D) eLearning

4. Which three statements about the Avaya Workforce Engagement server definition are true? (Choose three)

A) SQL Server must be installed on this server
B) The same hardware can be used for multiple severs
C) The server is located in the desktop zone
D) The server can be hosted on several diferent hardware types
E) Two or more physical servers can have the same installed platform

5. Where can an Avaya Workforce Engagement administrator see all user changes in its administrative pages?

A) The Audit viewer
B) The installer log
C) The alarm status
D) The user log

Solutions: