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Avaya Aura® Contact Center Solution Design Sample Questions:

1. During the discovery conversation with South Travel Stores, they said they want to leave a chat message for the experts if they are not available.
Which component would the sales person offer South Travel Stores?

A) Co-browse Snap-In
B) Multimedia Messaging
C) Messaging (AAM)
D) Context Store Snap-In

2. Refer to the exhibit.

AACC allows the use of campaigns for Sales or Marketing purposes.
Which statement about Outbound campaigns is true?

A) Agent Scripts are loaded Into Agent Desktop from the CCMM Database. 4-C
B) Agent Scripts are loaded Into Agent Desktop from the CCMS Database. 2-C
C) Agent Scripts are loaded Into Agent Desktop from the CCT Database. 1-C
D) Agent Scripts are loaded Into Agent Desktop from the CCMA Database. 3-C

3. An Avaya representative knows the sales cycle, and uses It regularly to get a good understanding problems and quantify the costs.
Which statement describes the Qualification step?

A) It is the final Invoice that serves as the formal contract acknowledgement.
B) It proposes, communicates, and agrees upon the detailed solution.
C) It Is a discussion driver to help draw out and Identify the problem(s) to be solved.
D) It documents the details, and quantifies the cost.

4. Refer to the exhibit.

AACC routes contacts based on business logic to any SIP addressable endpoint.
Which statement about AACC Voice Contact is true?

A) It Is anchored in the Session Manager.
B) It Is anchored In the Media Processing Platform.
C) It Is anchored In the G450.
D) It Is anchored In the Media Server.

5. There are several factors why customers will buy from Avaya which Include:
* The sales person understand their business.
* The sales person being perceive as a trusted adviser.
* The proposal contains real value in a manner relevant to them.
What are two additional factors? (Choose two,)

A) Avaya can deliver what has been promised.
B) The proposal value Is obvious, so It is not discussed.
C) The executive summary section of the proposal highlights the solution features.
D) Avaya solution Is technologically better or equivalent to other proposals but less expensive.

Solutions: