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Simulate the real exam

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Avaya Aura® Contact Center Solution Design Sample Questions:

1. Which three attributes describe the right context of a customer journey experience? (Choose three.)

A) Personalized
B) Specific Report focused
C) Intelligent
D) Seamless
E) Single Channel driven

2. A design specialist has scheduled his first discovery conversation with a customer.
Which three factors would the specialist be able to address with the customer? (Choose three.)

A) Fear
B) Doubt
C) Worry
D) Anxiety
E) Uncertainty

3. AACC interoperates with which two different Avaya applications? (Choose two.)

A) Call Back Automated
B) Avaya Work Force Optimization Select
C) Interaction Center
D) Proactive Outreach Manager

4. A sales representative is preparing for a customer presentation with market trends for Avaya Aura® Contact Center administration tools and applications.
Which two market trends should be Included? (Choose two.)

A) Evolution of the Contact Center agent
B) Contact Center data gathered from generic reports only
C) Engaging customers on their terms
D B) Customers initiating calls into the Contact Center by telephone only

5. Different CPU and RAM requirements for virtual machines are specified How many Resource Profiles are defined In a virtualized AACC?

A) 1
B) 2
C) 4
D) 3

Solutions: