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Avaya Aura® Contact Center Solution Design Sample Questions:

1. A design specialist has scheduled his first discovery conversation with a customer.
Which three factors would the specialist be able to address with the customer? (Choose three.)

A) Fear
B) Doubt
C) Worry
D) Anxiety
E) Uncertainty

2. A Contact Center manager wants a fast First Call Resolution, and has requested a Skype for Business client software on Avaya Agent Desktop.
Which statement describes what the Avaya support department needs be prepared to tell the manager?

A) Microsoft Lync Server are not supported.
B) Agent Desktop does not support co-resident Skype for Business client software.
C) Microsoft Skype Server are not supported.
D) Different Presence client software are supported on Avaya Agent Desktop.

3. Refer to the exhibit.

AACC routes contacts based on business logic to any SIP addressable endpoint.
Which statement about AACC Voice Contact is true?

A) It Is anchored in the Session Manager.
B) It Is anchored In the Media Processing Platform.
C) It Is anchored In the G450.
D) It Is anchored In the Media Server.

4. Which Avaya Call Recorder provides Active Parallel Redundancy as option?

A) Avaya Enhanced Contact Recording
B) Avaya Contact Recording Advanced
C) Avaya Contact Recording
D) Avaya Basic Contact Recording

5. When using a browser to administer the Avaya Aura® Contact Center, which browser is supported with CCMA?

A) Google Chrome 74.0 64 bit
B) Microsoft Internet Explorer 11.0 32 bit
C) Microsoft Edge 64 bit
D) Firefox 66.0 32 bit

Solutions: