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Avaya Aura® Contact Center Solution Design Sample Questions:

1. The IT manager wants a powerful tool that can adapt and modify the contact flow in AACC-Which tool is used to change the contact flow in AACC?

A) Contact Center Server Utility
B) Contact Center Manager Administrator
C) Contact Center Manager Multimedia Administrator
D) Contact Center Orchestration Designer

2. A support manager experienced that each Voice Contact runs through an application designed with the Which service controls the pathway through the application?

A) SIP Gateway Manager (SGM)
B) Telephony Services Manager (TSM)
C) Task Flow Executor (TFE)
D) Telephony Services Manager (TSM)

3. Media Servers are needed in a SIP-enabled AACC
Which deployment allows the co-resident installation of Voice and Multimedia Contact Center with Media Server?

A) VMware Mid-Range Server
B) Physical Mid-Range Server
C) VMware High-End Server
D) Physical Entry-Level Server

4. A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents.
Which solution meets these customer requirements?

A) Avaya IX ™M Workspaces
B) Avaya Callback Assist
C) Avaya Agent Desktop
D) Avaya IX ™ Workplace

5. A sales representative is preparing for a customer presentation with market trends for Avaya Aura® Contact Center administration tools and applications.
Which two market trends should be Included? (Choose two.)

A) Evolution of the Contact Center agent
B) Contact Center data gathered from generic reports only
C) Engaging customers on their terms
D B) Customers initiating calls into the Contact Center by telephone only

Solutions: