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Avaya Aura® Contact Center Solution Design Sample Questions:

1. A Contact Center manager knows that a modern agent Interface which can deliver all of the relevant customer information, creates a better customer experience.
Which two agent interfaces are supported with AACC Release 7.1? (Choose two)

A) Avaya IX™ Workspaces
B) Avaya one-X® Agent Desktop
C) Avaya IX™ Workplace
D) Avaya Agent Desktop a

2. A customer Intends to connect two SIP enabled AACC on one Avaya Aura® UC Platform. Which capability is supported In this scenario?

A) Microsoft Lync Integration
B) Email and Web Communication
C) Avaya Presence Service
D) AACC High Availability

3. A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?

A) Avaya Breeze® Platform
B) Avaya IX™ Workspaces
C) Avaya Control Manager
D) Avaya IX™ Workforce Engagement

4. An IT manager wants a Callback offer leveraging AACC scripting and Web services, as well as the outbound capability of AACC.
What Is this solution called?

A) Call Completion No Reply (CCNR)
B) Call Back Request (CBR)
C) Call Completion Busy Subscriber (CCBS)
D) Call Back Assist (CBA)

5. When using a browser to administer the Avaya Aura® Contact Center, which browser is supported with CCMA?

A) Google Chrome 74.0 64 bit
B) Microsoft Internet Explorer 11.0 32 bit
C) Microsoft Edge 64 bit
D) Firefox 66.0 32 bit

Solutions: