Only need to practice for 20 to 30 hours

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Simulate the real exam

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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya provides a robust foundation for enterprise cloud deployments. The complete solution requires elements provided by Avaya, a Partner, and/or the customer for a fully functional end-to-end solution.
Which two scenarios are supported In the Avaya OneCloud™ ReadyNow offer? (Choose two.)

A) CC Solutions with ACCS Connectivity
B) MPLS VPN/Software Defined WAN Connectivity
C) Analog Trunk Access Connectivity
D) PSTN Network Connectivity

2. The Cloud Operations team is dedicated to Avaya OneCloud™ ReadyNow, and handles the service performance MACDs, reporting, billing, ordering, etc., as Avaya grows the Avaya OneCloud"" ReadyNow global presence.
This team delivers best-in-class ITIL Customer Service aligned with the standard configurations enabled via which offer?

A) Proof of Concept
B) Virtual Private Clouds
C) Contact Center Bundles
D) Ready Now Solutions

3. Avaya IX™ Orchestration is a graphical development tool for creating applications that run on which three Avaya systems? (Choose three.)

A) Avaya Contact Center Select
B) Avaya Experience Portal
C) Avaya Aura® Communication Manager
D) Avaya Aura® Contact Center
E) Voice Portal

4. Refer to the exhibit.

The exhibit shows a basic Avaya Oceana® setup with Call Center Elite, showing a complete multi-touch solution with Call Center Elite serving customers via voice, and Oceana supporting email, chat, SMS, co-browsing and more.
In the box with the question mark (?), which Avaya Aura® component is required to complete this illustration?

A) Avaya Aura® Call Center Elite Multichannel
B) Avaya Experience Portal
C) Avaya Aura® Application Enablement Services
D) Avaya Aura® Communication Manager

5. Avaya OneCloud IX,H Contact Center is a true, multi-tenant, complete Contact Center solution that provides a simplified cloud experience for operations and agents. A customer needs skill-based call center routing as part of their solution.
Which two IX™ Contact Center bundles offer this feature? (Choose two.)

A) Voice Bundle
B) Reporting Bundle
C) Basic Bundle
D) Advanced Bundle

Solutions: