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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. A customer has provided you with the following solution requirements:
* A 360-degree view of the customer journey across touch points and agent interactions
* Leverage the thin client Interface to reduce costs versus downloading and managing thick clients
* No modifications to the Call Center Elite infrastructure
* Enrich and personalize the customer experience by delivering relevant customer information from multiple sources To enhance their call center solution, which application solution would you recommend to the customer?

A) Avaya Breeze®
B) Avaya Workspaces® for Elite
C) Avaya Call Management System
D) Avaya IX™ Workforce Engagement

2. Which two statements about the enhancements to Elite Multichannel Release 6.6 security are true? (Choose two.)

A) All connections to EMC 6.6 Servers use only TLS 1.2 to communicate.
B) Support for TLS 1.0 and 1.1 have been dropped from EMC 6.6.
C) Elite Multichannel 6.6 uses SSLv3
D) Elite Multichannel 6.6 supports WebLM Release 6.x.

3. Which key Avaya Aura® Call Center Elite Multichannel (EMC) component sends a signal to Avaya Enablement Services (AES) to pass the call control and call event Information to Elite Multichannel applications, such as the EMC Desktop?

A) XML Server
B) XML Service
C) XML Application
D) XML Client

4. A customer wants to use the Avaya Aura® Media Server (AAMS) because of its advanced multimedia processing features. Which three statements are true for the AAMS? (Choose three.)

A) AAMS provides Communication Manager IP audio functionality.
B) Pricing is differentiated, so customer will buy AAMS-enabled features unique to each adopter.
C) AAMS provides virtualization, high channel density and no playback announcement limits.
D) Experience Portal will use the AAMS as a media resource.
E) AAMS is shareable between different adopters.

5. Call Center Elite Release 8.x continues to support SIP end-to-end deployments, and is aimed at supporting Avaya Aura® enhancements.
To support large capacity SIP call centers, what Is the number of concurrently logged in ACD SIP agents supported In Call Center Elite Release 8.x?

A) 10,000
B) 15,000
C) 12,000
D) 5000

Solutions: