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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. During your discovery conversation with an existing Call Center Elite customer, they provided the following requirements:
* Increase in agents from 300 to 400
* Agent/Remote Workers 10% of agents
* Increase in CMS Supervisors from 30 to 40
* No increase in 900 Business Users
* Avaya IX™ Messaging (Customer Provided Server)
Which Design Scope would you select for this customer?

A) Core Suite Licenses: 1340 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License: 40 Remote Workers: 30 - IX™ Messaging Users: 1340
B) Core Suite Licenses: 1300 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License: 30 Remote Workers: 30 - IX™ Messaging Users: 1340
C) Core Suite Licenses: 1300 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License: 40 Remote Workers: 30 - IX™ Messaging Users: 1300
D) Core Suite Licenses: 1340 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License: 40 Remote Workers: 40 - IX™ Messaging Users: 1340

2. Which two statements about the enhancements to Elite Multichannel Release 6.6 security are true? (Choose two.)

A) All connections to EMC 6.6 Servers use only TLS 1.2 to communicate.
B) Support for TLS 1.0 and 1.1 have been dropped from EMC 6.6.
C) Elite Multichannel 6.6 uses SSLv3
D) Elite Multichannel 6.6 supports WebLM Release 6.x.

3. Refer to the exhibit.
A customer wants Avaya Experience Portal as a software platform for supporting omnichannel automation applications, so they can create sophisticated voice and speech applications.
Which component shown in the exhibit is responsible for launching applications?

A) Application Servers
B) Media Processing Platform
C) Experience Portal Manager
D) IX™ Orchestration

4. Which three statements are true for the Avaya Aura® Call Center Elite ordering process? (Choose three.)

A) Call Center Elite requires CMS.
B) Call Center Elite 8.0 goes to market per the Avaya Global Product Distribution policy.
C) Call Center Elite includes Business Advocate.
D) CC-Elite can be ordered as a standalone for a 3rd party PBX.
E) It is sold through Direct and Indirect channels.

5. Call Center Elite Release 8.x continues to support SIP end-to-end deployments, and is aimed at supporting Avaya Aura® enhancements.
To support large capacity SIP call centers, what Is the number of concurrently logged in ACD SIP agents supported In Call Center Elite Release 8.x?

A) 10,000
B) 15,000
C) 12,000
D) 5000

Solutions: