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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. Application Enablement Services (AES) protocols such as TSAPI, JTAPI, and DMCC, no longer need to be purchased separately with which licensing option?

A) Enablement Licensing (EL)
B) Standard License (SL)
C) Application Specific Licensing (ASL)
D) Advanced License (AL)

2. Based on customer feedback, what was the top priority in 2019 for Contact Center organizations?

A) To increase self-service usage
B) To increase agent retention
C) To increase first contact resolution
D) To increase digital channel usage

3. A customer requires a backup AEP system maintained in a different geographical location, where a manual process will move the licenses from the primary to the backup site.
Which disaster recovery solution would you recommend to this customer using Enterprise Wide Licensing?

A) Active-Active
B) Active-Passive
C) Primary-Secondary
D) Primary-Backup

4. A Call Management System (CMS) Release 19 goes to market per the Avaya Global Product Distribution policy. It is sold through direct and indirect channels. The channel strategy and sales model are not affected by this release.
Which three are CMS Release 19 deployment options with the flexibility to meet the needs of every customer? (Choose three.)

A) Oracle Sun Blade 150
B) Avaya Solutions Platform Servers
C) Oracle Fire V880/V890
D) CMS Virtual Appliance OVA (Customer-provided VMware vSphere Platforms)
E) Amazon Web Services

5. A customer with a large Contact Center needs a self-service landing pad for incoming calls to handle all the requests that don't require agent support, and also provide a means to fairly distribute agent-bound calls among multiple sites by using Avaya Intelligent Customer Routing (ICR).
When there are multiple Communication Manager (CM) systems, what allows ICR to connect to the PSTN and CM with Call Center Elite systems via SIP?

A) Avaya Aura® Session Manager
B) Avaya Session Border Controller
C) Avaya Oceana®
D) Avaya Aura® Media Server

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