Simulate the real exam

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Fast delivery in 5 to 10 minutes after payment

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Only need to practice for 20 to 30 hours

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Cisco CCIE SP Operations Written Sample Questions:

1. The service provider that you work for decided to offer its business customers a new, hosted unified communications service. This service will allow the service provider to maintain in its data centers all the call managers and related hardware and software so that businesses can outsource this function to your company. Engineering has crafted a rollout plan for this new service. From the NOC support perspective, what are the three main considerations to take into account to support the new service? (Choose three.)

A) The documentation is complete.
B) The SP data center has adequate power, heating, and cooling capacity.
C) The service desk has received proper training.
D) The network bandwidth to each customer site is sufficient.
E) The troubleshooting procedures are established.

2. According to ITIL@ v3 framework, which type of escalation process mechanism is applied to adjust the escalation process with regard to meeting overall customer incident resolution SLA?

A) time-based
B) priority-based
C) role-based
D) severity-based

3. DRAG DROP

4. What is a key operational metric to measure the health of the incident management process?

A) Mean time to restore service
B) Number of successful changes
C) Number of incidents per severity level
D) Mean time to resolve incidents

5. According to ITIL@ v3 framework, KPIs help measuring the success of a process in regards to performance, quality, and value. Which other key factor should be considered when applying KPIs to process metrics?

A) scope
B) risk
C) compliance
D) error

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