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Cisco CCIE SP Operations Written Sample Questions:

1. According to ITIL@ v3 framework, which process, as opposed to Change Management, manages smaller, often redundant changes?

A) event management
B) change release control
C) request fulfillment
D) workflow management

2. You are working at a service provider supporting the core network. While proactively monitoring syslog, you notice that two power supplies have failed on one of the core routers. The router has five power hot-swappable supplies in total. Three are required to be working to support the power draw of the router. At this point, the router is still functioning correctly. It is now several hours before peak traffic will be present on the network. The next safe time for performing physical maintenance is not until after the peak traffic window. Which two steps should you take to minimize network impact during peak traffic? (Choose two.)

A) Check the syslogs of other network devices in the same location for failed power supplies.
B) Redirect traffic away from the router.
C) Dispatch a technician to swap power supplies with onsite spares.
D) Implement a provisioning freeze so that no new network links are activated.

3. You are working for a large service provider. The engineering team requested that new SIP-600 cards be rolled out in all 7600 Series Routers in the network. The current certified Cisco IOS release for these routers is 12.2(18)SXF8. You realize that the Cisco IOS Software must be upgraded to support the new SIP-600 cards, but engineering has not specified an upgrade. The engineering team confirms this need and informs you that the certification lab has begun testing Cisco IOS Release 12.2(33)SRD for this purpose and has not encountered any problems yet.
How should you proceed?

A) Deploy Cisco IOS Release 12.2(33)SRD and the SIP-600 cards to a limited number of nodes in the network before a complete network upgrade.
B) Upgrade all the 7600 Series Routers to Cisco IOS Release 12.2(33)SRD before installing the SIP-600 cards during the next available maintenance window.
C) Defer acting on the plan until the certification lab has fully tested the new Cisco IOS release and SIP-600 cards.
D) Install the SIP-600 cards in all the chassis prior to the Cisco IOS Release 12.2(33)SRD upgrade because this can be done at any time without any downtime expected.

4. Scenario:
Your company hosts a Voice Over IP (VoIP) service for its customers. Your Voice Operations center is responsible for all VoIP applications, including servers, gateways, and provisioning. The NOC is responsible for the network infrastructure, including LAN, WAN, Firewalls, and QoS.
Your Voice Operations Center started receiving calls in the early morning from customers who did NOT have dial tone and could NOT place or receive calls. The Operations Center was UNABLE to find any problems with their applications. At this point, they switched from the primary call manager to the secondary call manager to attempt to resolve the problem. This resolved the problem and customers had dial tone and were able to place and receive calls.
It is now after 8:00 AM and both the Voice Operations Center and NOC are fully staffed for peak activity hours. The tickets opened earlier are escalated and you are assigned to work with the Voice Operations Center to find and fix the problem. You review the trouble tickets and then join the scheduled teleconference to resolve the problem.
As a NOC member, which three troubleshooting steps should you perform from the network side to help isolate the problem? (Choose three.)

A) Run a load test to verify QoS during peak network activity.
B) Call a telephone number from a trouble ticket to verify that a connection can be made.
C) Check to see if the NOC operators missed alarms from the NMS system during the night.
D) Verify that you can ping both the primary and secondary call managers.
E) Request syslog files from both call manager servers.
F) Determine if any network changes (e.g., IOS updates) were made prior to the first customer calls

5. According to ITIL@ v3 framework, which type of priority is characterized as severely affecting some key users or impacting a large number of users?

A) medium
B) high
C) low
D) immediate (emergency)

Solutions: