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Cisco CCIE SP Operations Written Sample Questions:

1. According to ITIL@ v3 framework, which type of event signifies that the memory utilization of a server reaches (or exceeds) within 10 percent of its highest acceptable performance level?

A) threshold
B) regular operation
C) unscheduled
D) exception

2. You are employed within a NOC at a regional service provider as a Tier 3 NOC engineer. The network that you support comprises leased facilities from a much larger international service provider. Your customer reports a reachability problem between two offices. The service desk performs its standard troubleshooting procedures without success and has escalated the incident to you. After 45 minutes of continued troubleshooting, you are unable to resolve the connectivity problem.
To which two areas should you next escalate the incident? (Choose two.)

A) service assurance team
B) carrier
C) business relationship manager
D) service desk
E) router vendor

3. You work on an incident ticket regarding a customer complaint about Internet connection. After investigating the incident, you identify the problem as being caused by a port that was mistakenly shut down. What should you do first?

A) Set a maintenance window to do a no shutdown command on the port.
B) Try to identify other potential problems in the network that are similar to the one that has just been identified.
C) Make sure that this incident is managed and that it is being fixed as soon as possible.
D) Escalate this incident as a problem.

4. An ISP has an IP/MPLS core network. Recently, after replacing low-capacity routers with two Cisco Carrier Routing System routers, customer has complained about reduced application performance (slow website access). What is the most likely cause for this issue?

A) Packet forwarding on the CRS-1s are processed by the RP CPU.
B) The policer used by LPTS on CRS-1s is dropping some traffic.
C) After the two CRS-1s are inserted, other low-capacity routers are not up to the forwarding performance of CRS.
D) The addition of two CRS-1 routers has caused increased queuing latency.
E) The default interface MTU setting of 1500 bytes on the CRS-1s is causing MPLS packet fragmentation.

5. What is the standard method to gather network-device-level performance data?

A) syslog
B) SNMP get
C) TFTP
D) SNMP trap

Solutions: