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Cisco CCIE SP Operations Written Sample Questions:

1. According to ITIL@ v3 framework, which service operation process with regard to monitoring and control methods, ensures that either the processes are being performed as intended (no circumvention and still fit for purpose) or that any required changes or improvements need to be identified?

A) measurement, metrics, and key performance indicators (KPIs)
B) reports and action plans
C) monitoring in test environments
D) service operation audits

2. According to ITIL@ v3 framework, which operational management process is characterized by an unplanned service interruption, reduction in the service quality, or failure of a configuration item that may eventually impact a service?

A) event
B) problem
C) incident
D) change

3. Scenario:
Your company hosts a Voice Over IP (VoIP) service for its customers. Your Voice Operations center is responsible for all VoIP applications, including servers, gateways, and provisioning. The NOC is responsible for the network infrastructure, including LAN, WAN, Firewalls, and QoS.
Your Voice Operations Center started receiving calls in the early morning from customers who did NOT have dial tone and could NOT place or receive calls. The Operations Center was UNABLE to find any problems with their applications. At this point, they switched from the primary call manager to the secondary call manager to attempt to resolve the problem. This resolved the problem and customers had dial tone and were able to place and receive calls.
It is now after 8:00 AM and both the Voice Operations Center and NOC are fully staffed for peak activity hours. The tickets opened earlier are escalated and you are assigned to work with the Voice Operations Center to find and fix the problem. You review the trouble tickets and then join the scheduled teleconference to resolve the problem.
As a NOC member, which three troubleshooting steps should you perform from the network side to help isolate the problem? (Choose three.)

A) Run a load test to verify QoS during peak network activity.
B) Call a telephone number from a trouble ticket to verify that a connection can be made.
C) Check to see if the NOC operators missed alarms from the NMS system during the night.
D) Verify that you can ping both the primary and secondary call managers.
E) Request syslog files from both call manager servers.
F) Determine if any network changes (e.g., IOS updates) were made prior to the first customer calls

4. Assume that you have to manage a network with several remote locations. You are told that you need to collect performance data from each remote location to access the total traffic that goes to the corporate office, that go to other remote locations, and that go outside of the organization. Your low-bandwidth WAN connection that goes to the NOC does not have enough bandwidth to allow for export of all of the data from the remote locations. What other option should you pursue?

A) Use baseline performance information to calculate offset based on WAN bandwidth.
B) Use historical data to estimate information at remote locations.
C) Use a remote-management application to collect data at the remote site and send back the aggregated information.
D) Use time-division multiplexing algorithms to estimate performance data based on WAN bandwidth.
E) Use IF-MIB and CISCO-IF-EXTENSION-MIB to measure egress transmission efficiency.

5. What is the main reason for establishing a baseline?

A) for later comparison
B) to standardize operations
C) to establish roles and responsibilities
D) to determine the cost of services provided

Solutions: