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Cisco Introducing Cisco Voice and Unified Communications Administration Sample Questions:

1. When someone is troubleshooting a network issue, what should be the first step acccording to troubleshooting methodolgy?

A) Define the problem.
B) Gather the facts.
C) Consider the possibilities.
D) Document the facts.

2. Which generating QoS reports CAR tool, what two parameters are valid for report generation? (Choose two)

A) partitions
B) gateway types
C) route groups
D) IP phone directory numbers
E) route lists
F) route patterns/hunt pilots

3. Which three choices are functions or features of Cisco Unity Connection? (Choose three.)

A) text-to-speech, which allows access to Exchange emails from a telephone
B) voice-enabled dialing to external users
C) automated attendant capabilities
D) video-enabled messaging through converged networks
E) automated call rerouting to agents through round robin, longest idle, or broadcast
F) voice-enabled message navigation

4. Refer to the exhibit.

Which object in the Cisco Unified Communications Manager Express GUI should you access to change a phone user password?

A) Telephone Number
B) Phone Physical ID (Mac Address)
C) Login Name
D) CallerID/Name

5. Refer to the exhibit.

Where can the phone menu be accessed from?

A) from the individual users or user templates
B) from the user contacts
C) from the Interview Handler configuration screen
D) from the Message Store configuration screen
E) from the Class of Service configuration screen

Solutions: