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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. In a single-site deployment model for Cisco Unified Contact Center Enterprise, which statement is true?

A) The Cisco Voice Gateways can be distributed at multiple locations.
B) The Cisco Unified Contact Center Enterprise agents are colocated at the same site as the data center components.
C) The Cisco Unified Communications Manager cluster can be split between two data center locations.
D) The Cisco Unified IP IVR must be deployed with the G.279 codec for local voice quality.

2. What is the impact of routing a call to a non-agent phone in the Cisco Unified Contact Center Enterprise solution?

A) Cisco Unified Contact Center Enterprise no longer tracks the call for reporting.
B) Cisco Unified Contact Center Enterprise does not record the transfer number dialed.
C) The call cannot be transferred or conferenced back to an agent.
D) Cisco Unified Contact Center Enterprise reports the call as abandoned in the skill group.

3. Using the Cisco Unified Contact Center Enterprise 8.0(x) Analysis Manager CLI, which command will show the current debug trace levels?

A) show log
B) show trace
C) show debug
D) show level

4. In a Cisco Unified Contact Center Enterprise that is deployed in a multisite centralized model, which resource can be used for transcoding?

A) Cisco Unified Communications Manager CTI route points
B) Cisco Unified IP phone built-in-bridge
C) Cisco Unified Communications Manager software conference bridge resources
D) Cisco Unified IP IVR CTI ports

5. In the Cisco Unified Contact Center Enterprise clustering over the WAN deployment model, which two statements are true? (Choose two.)

A) Cisco Unified Communications Manager Peripheral Gateways that are split between the two data centers can share the same private network connection as the central controller (router and logger) components.
B) Agents at remote locations must be registered to only one data center for their Cisco Unified IP phone connections if they are using the Cisco Agent Desktop.
C) Each subscriber in the Cisco Unified Communications Manager cluster must have its own Peripheral Gateway configured locally to avoid JTAPI communication across the WAN.
D) Cisco Unified Contact Center Enterprise IVR Peripheral Gateway cannot be split between the data center locations to maintain a local JTAPI connection for call control.
E) The visible network that supports the communication between Cisco Unified Communications Manager subscriber nodes must be highly available and designed with no single point of failure.

Solutions: