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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Microsoft Windows Active Directory in Cisco Unified Contact Center Enterprise controls all of these types of user access except which one?

A) service account login
B) Supervisor CTI OS or Cisco Agent Desktop user login
C) WebView user login
D) ConfigManager user access on Admin Workstation

2. When deploying the Cisco Unified Contact Center Enterprise on Cisco Unified Computing System B-Series hardware, which two statements are true? (Choose two.)

A) Cisco Unified Computing System B-Series supports both VMware ESX and ESXi virtualization software.
B) Cisco Unified Contact Center Enterprise clustering over the WAN is not supported in the Cisco Unified Computing System B-Series.
C) Oversubscription of virtual CPU or memory is not supported.
D) VMware images must boot from the SAN and store all data on the SAN.

3. When the Cisco Unified Contact Center Enterprise system transfers a call to the Cisco Unified IP IVR using a "Translation Route to VRU" node, which label is sent to the routing client?

A) Cisco Unified IP IVR CTI route point
B) Cisco Unified Communications Manager CTI route point
C) Cisco Unified Communications Manager MTP
D) Cisco Unified IP IVR CTI port

4. Which of the following is a true statement regarding the design and operation of a highly available Cisco Unified Contact Center Enterprise solution?

A) If a Cisco Unified Contact Center Enterprise child system loses a WAN connection with the parent Cisco Unified ICM, it is not possible under any circumstances to queue newly arrived calls at that child.
B) When a Cisco Unified Contact Center Enterprise VRU PG fails, all calls in queue on that Cisco Unified IP IVR are dropped unless there is a default script loaded on the Cisco Unified IP IVR.
C) Call processing must never occur on a Cisco Unified Communications Manager publisher, even in failover conditions.
D) SRST is a Cisco Voice Gateway feature that allows agent phones and their associated CTI Desktop to home to the local SRST gateway in the event that the gateway loses connection with the Cisco Unified Communications Manager that is controlling it.

5. In the Cisco Unified Contact Center Enterprise 8.0(x) solution, historical interval reports can be generated in either 15-minute or 30-minute intervals. Which statement is true?

A) The Cisco ICM database schema contains half-hour tables, but they are no longer populated unless the 30-minute interval option is used.
B) The Cisco ICM database schema was updated to include new quarter-hour tables, which are only populated when the 15-minute interval option is used.
C) All peripherals in the Cisco Unified Contact Center Enterprise must use the same interval-reporting method, either 30-minute or 15-minute.
D) The Cisco ICM database schema was updated to include new interval tables, which are populated for both 30-minute or 15-minute data, but the original half-hour tables are not populated.

Solutions: