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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Which two statements are correct about Cisco Unified Communications Manager CAC? (Choose two.)

A) Locations define the maximum bandwidth allowed per all calls to and from locations.
B) Regions define the maximum bandwidth allowed per all calls to and from locations.
C) Locations define the maximum bandwidth allowed per call.
D) Regions define the maximum bandwidth allowed per call.

2. Which one of the following types of traffic from the PG to the central controller is considered high priority in the Cisco Unified Contact Center Enterprise solution?

A) skill group data
B) Real-Time Monitoring
C) configuration requests
D) routing and DMP control traffic

3. How is accurate service-level information obtained in a Cisco Unified Contact Center Enterprise Parent/Child model with calls queued at the parent?

A) in the parent Cisco Unified ICM system, using Agent Level Detail data
B) in the parent Cisco Unified ICM system, using skill group data
C) in the child Cisco Unified Contact Center Enterprise system, using call type data
D) in the child Cisco Unified Contact Center Enterprise system, using services data

4. Where in the Cisco Unified ICM Logger database are call queuing statistics captured and reported when calls are queued in Cisco Unified Contact Center Enterprise with Cisco Unified IP IVR?

A) Call Termination Detail table
B) Call Type tables
C) Route Call Detail table
D) Skill Group tables

5. Which function is not provided by the Cisco Gatekeeper software in a Cisco Unified Contact Center Enterprise deployment?

A) to control bandwidth utilization in a Cisco Unified Contact Center Enterprise multisite centralized call-processing deployment
B) to provide a GKTMP interface to a Cisco Unified ICM solution
C) to register H.323 endpoints and associate them with specific dialed numbers
D) to provide CAC in a Cisco Unified Contact Center Enterprise multisite distributed call-processing deployment

Solutions:

Question # 1 Answer: A,D

Question # 2 Answer: D

Question # 3 Answer: A

Question # 4 Answer: B

Question # 5 Answer: A