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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Cisco provides a set of sizing tables in the Cisco Unified Contact Center Enterprise 8.0(x) Design Guide (SRND). These tables show the private network bandwidth that is required for the clustering over the WAN deployment model. Using these tables, how much bandwidth is required to support the following configuration:
BHCA coming into the contact center is 10,000.
One hundred percent of calls are treated by the Cisco Unified IP IVR, and 40 percent are queued.
All calls are sent to agents unless they are abandoned; 10 percent of calls to agents are transfers or conferences.
Four Cisco Unified IP IVRs are used to treat and queue the calls, with one Peripheral Gateway pair supporting them.
There is one Cisco Unified Communications Manager Peripheral Gateway pair for a total of 900 agents.
Calls have ten 40-byte call variables and ten 40-byte ECC variables.

A) Recommended Link: 2,550,000 with a Recommended Queue of 1,998,000
B) Recommended Link: 1,275,000 with a Recommended Queue of 999,000
C) Recommended Link: 330,000 with a Recommended Queue of 264,000
D) Recommended Link: 5,100,000 with a Recommended Queue of 3,996,000

2. DRAG DROP

3. In Cisco Unified Contact Center Enterprise 7.0.x and 7.1.x, which domain-level group is used to control access to Script Editor?

A) Setup group
B) Configuration group
C) Internet Script Editor group
D) Services group

4. In the Cisco Unified Contact Center Enterprise solution with clustering over the WAN, which statement is true about the Cisco Unified Communications Manager Peripheral Gateway duplex pair?

A) The PG may use the highly available WAN connection between the sites (visible network) for all traffic-visible and private.
B) The PG private network may be shared with any other private connections-PGs or Call Routers/Loggers.
C) Each side of the Peripheral Gateway pair (side A and side B) must be configured to point to a local and a remote CTI Manager across the WAN from the PG location.
D) The PGs must be co-located at one side or the other of the Cisco Unified Communications Manager cluster.

5. When using agent targeting rules in Cisco Unified Contact Center Enterprise 8.0(x), which statement is true?

A) Agent extensions can be defined as a range, without having to build each device target.
B) Agent device targets must be created for each phone that is used by an agent.
C) Agent targeting rules are not allowed with translation routes.
D) Agent labels must be created for each routing client that can route calls to an agent.

Solutions: