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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. In the Cisco Unified Contact Center Enterprise clustering over the WAN deployment model, which WAN configuration is not supported?

A) One MAN or SONET link: All traffic is converted on a single SONET ring network that is designed to automatically reroute if there is a link failure in one direction.
B) One WAN link: All traffic is converged on a single MPLS network by using appropriate QoS markings and settings to ensure latency and bandwidth requirements.
C) Three WAN links: One private network connection and two visible networks (highly available) which do not fail over to the private network.
D) Two WAN links: One private network connection and one visible network that is allowed to fail over to the private network if the visible network fails.

2. When call progress analysis is done in the voice gateway with the Cisco Unified Contact Center Enterprise Outbound Option 8.0, which protocol is used to communicate the call progress status to the dialer?

A) MCGP
B) SIP
C) SCCP
D) H.323

3. When Cisco Unified Contact Center Enterprise is deployed with Cisco Unified IP IVR as the queue point, where does Ring No Answer treatment get defined?

A) In the Cisco Unified Contact Center Enterprise Agent desk settings in ConfigManager
B) In the re-query node in the Cisco Unified Contact Center Enterprise routing script
C) In the Cisco Unified Communications Manager Call Forward No Answer setting
D) In the Cisco Unified IP IVR application editor script

4. In the Cisco Unified Contact Center Enterprise 8.0(x) Multi-Line ACD feature, how many total lines can the CTI Desktop monitor on the Cisco Unified IP phone?

A) threE. two ACD and one personal lines
B) fivE. one ACD and four personal lines
C) four: one ACD and three personal lines
D) two: one ACD and one personal lines
E) four: two ACD and two personal lines
F) fivE. two ACD and three personal lines
G) threE. one ACD and two personal lines

5. How are Cisco Unified Mobile Agents silent monitored by their supervisors at remote locations?

A) Desktop Monitoring from the Cisco CTI OS or Cisco Agent Desktop CTI Desktop
B) Cisco Unified Communications Manager Silent Monitoring
C) Cisco CTI OS or Cisco Agent Desktop SPAN Port Monitoring
D) Cisco Remote Silent Monitoring (RSM) Service Monitoring

Solutions: