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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. The Cisco Unified IP IVR and Intelligent Contact Management components of the Cisco Unified Contact Center Enterprise solution cannot perform which function?

A) providing call-routing functionality based on real-time conditions
B) instructing queue points to play specific messages to callers
C) reporting with Cisco Unified Intelligence Center
D) providing conference bridge for agent and supervisor calls
E) providing CTI desktop functionality for agent state control

2. Which of the following is a true statement regarding the design and operation of a highly available Cisco Unified Contact Center Enterprise solution?

A) If a Cisco Unified Contact Center Enterprise child system loses a WAN connection with the parent Cisco Unified ICM, it is not possible under any circumstances to queue newly arrived calls at that child.
B) When a Cisco Unified Contact Center Enterprise VRU PG fails, all calls in queue on that Cisco Unified IP IVR are dropped unless there is a default script loaded on the Cisco Unified IP IVR.
C) Call processing must never occur on a Cisco Unified Communications Manager publisher, even in failover conditions.
D) SRST is a Cisco Voice Gateway feature that allows agent phones and their associated CTI Desktop to home to the local SRST gateway in the event that the gateway loses connection with the Cisco Unified Communications Manager that is controlling it.

3. Which one of the following types of traffic from the PG to the central controller is considered high priority in the Cisco Unified Contact Center Enterprise solution?

A) skill group data
B) Real-Time Monitoring
C) configuration requests
D) routing and DMP control traffic

4. Which Cisco Unified IP phone model is incompatible with Cisco Unified Contact Center Enterprise Desktop Silent Monitoring 8.0(x)?

A) 6941
B) 8961
C) 7940
D) 9951
E) 7912

5. Using the Cisco Unified Contact Center Enterprise 8.0(x) Analysis Manager CLI, which command will show the current debug trace levels?

A) show log
B) show trace
C) show debug
D) show level

Solutions: