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Cisco Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) Sample Questions:
1. LSC validation is failing on a new SCCP IP phone you have just added to the Cisco Unified CallManager 5.0 cluster. No other IP phones are experiencing any problems with LSC validation. What can you do to help pinpoint the problem?
A) View the SDI trace output.
B) Use the security configuration menu on the IP phone to verify that an LSC has been downloaded to the IP phone.
C) Check for security alarms.
D) Verify that the authentication string is correct in the Cisco Unified CallManager device configuration screen.
2. Refer to the exhibit.
Phones of branch users are not registering to the headquarters Cisco Unified Communications Manager of 10.10.10.100.
Which action fixes the registration of the branch phones?
A) Add the command ip dhcp excluded-address 10.1.1.1 10.1.1.100.
B) Change the default-router and network dhcp command setting.
C) Remove the option 150 command.
D) Add the command telephony-service and configure Cisco Unified Communications Manager Express to the existing configuration.
3. Refer to the exhibit.
Assume a centralized Cisco Unified Communications Manager topology with the headquarters at RTP and remote located at the U.K. All route patterns are assigned a route list that contains a route group pointing to the local gateway. RTP route patterns use the RTP gateway, and U.K. route patterns use the U.K. gateway.
When a U.K. user logs into an RTP phone using the Cisco Extension Mobility feature and places an emergency call to 0000, which statement about the emergency call is true?
A) The call will match the RTP_Emergency route pattern partition and will egress at the RTP gateway.
B) The call will match the U.K_Emergency route pattern partition and will egress at the RTP gateway.
C) The call will match the RTP_Emergency route pattern partition and will egress at the U.K. gateway.
D) The call will fail.
E) The call will match the U.K_Emergency route pattern partition and will egress at the U.K. gateway.
4. You have received a trouble ticket stating that the MWI light is not coming on for a group of users. Further investigation reveals that the affected users are connected to the same subscriber in the cluster. Users that are connected to other subscribers in the same cluster are not experiencing this issue.
What is causing this problem?
A) The Cisco Unity voice-mail services need to be restarted for the subscriber so all the users will receive proper MWI message indication.
B) The voice-mail ports assigned to the subscriber are down.
C) Database replication has an error or has failed.
D) The MWI numbers for this subscriber have been changed.
5. Which tool allows the administrator to analyze call routing in Cisco Unified Communications Manager without physically placing a call?
A) Cisco Unified Communications Manager RTMT trace output.
B) Cisco Unified Communications Manager OS Administration.
C) Cisco Unified Communications Manager Dialed Number Analyzer.
D) Cisco IOS Gateway debug commands.
E) Cisco Unified Communications Manager Serviceability tools
F) base configuration information for this user that specifies Class of Restriction, Partition and Calling Search Space information
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: E | Question # 4 Answer: C | Question # 5 Answer: C |

