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Cisco Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) Sample Questions:

1. Users in a branch office cannot hear MOH when they are on hold. However, users in the headquarters office where Cisco Unified Communications server is installed have MOH enabled and can hear MOH when on hold.
Which action solves this problem?

A) Remove multicast routing in the branch router.
B) Remove multicast routing in the headquarters router.
C) Enable the MOH file in the headquarters router flash.
D) Enable the MOH file in the branch router flash.

2. Look at the following exhibit carefully. You are a network technician working in a middle-sized company. Some users complain that the call is always dropped as soon as it connects when they dial from BR1 to HQ through the IP WAN. Please choose the most possible reason of this issue from the following statements.

A) MTP resources need to be configured on the BR1 gateway.
B) H.245 capabilities exchange has failed due to insufficient bandwidth.
C) A codec mismatch has occurred and transcoders or additional transcoding resources need to be configured at HQ.
D) Packet loss has kept H.225 setup messages from completing the call.

3. For settings that are related to Cisco Unified Communications Manager Device Mobility, which option shows the correct order of priority for overlapping parameters, from highest to lowest?

A) home device pool settings, phone settings, roaming device pool settings
B) phone settings, home device pool settings, roaming device pool settings
C) roaming device pool settings, phone settings, home device pool settings
D) home device pool settings, roaming device pool settings, phone settings

4. You have been presented with a trouble ticket from an end user who works at a remote location that is served by a Cisco Unified Communications Manager Express. The user reports being unable to place calls to international numbers, but all other calls work properly and other users at this location can place international calls. Which two troubleshooting techniques would be helpful in resolving this issue? (Choose Two)

A) show output for the T1 controller and voice port configuration in the voice gateway.
B) Cisco IOS debug tools
C) show output of the voice translation rules in the voice gateway
D) Class of Restriction baseline configuration for the user on Cisco Unified Communications Manager Express
E) show output of the ephone and ephone -dn configurations.

5. Please choose the location of RAI configuration from the following options.

A) On a Cisco Unified Communications Manager server
B) On a gatekeeper
C) On a gateway
D) On both a gatekeeper and a gateway

Solutions: