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Cisco Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) Sample Questions:

1. Your Cisco Unified CallManager 5.0 cluster has just started to use a third-party LDAP service. Users complain that they are unable to make changes to their passwords in their Cisco Unified CallManager user web pages. How should you resolve this problem?

A) Restart the phones that are having problems to reinitialize the LDAP database.
B) Have the users make changes to their passwords in the LDAP database.
C) Change the passwords on the IP phone screen using the TUI.
D) Configure automatic synchronization of the LDAP database.

2. Given the following configuration, what IP address will GK1 use to send and receive RAS messages?
GK1 (config)#interface serial 0/0/0 GK1 (config-if)#ip address 192.168.0.2 255.255.255.0 GK1 (config-if)#exit GK1 (config)#interface serial 0/0/1 GK1 (config-if)#ip address 172.16.0.2 255.255.255.0 GK1 (config-if)#exit GK1 (config)#gatekeeper GK1 (config-gk)#zone local SanJose cisco.com 172.16.0.2 GK1 (config-gk)#zone remote Austin cisco.com 192.168.0.1 GK1 (config-gk)#zone prefix SanJose 2... GK1 (config-gk)#zone prefix Austin 3...

A) 192.168.0.1
B) 172.16.0.2
C) RAS messages will be load balanced between 192.168.0.2 and 172.16.0.2
D) 192.168.0.2

3. Refer to the exhibits.

When a remote Cisco Unified Communications Manager learns the advertised patterns that are shown in the exhibit, which patterns would be shown in the Cisco Unified Communications Manager RTMT tool?

A) Both +4989505552XXX and +4989531 21 2XXX will be advertised with ToDID of 0:
B) +498953121 2XXX and the ToDiD will be 0:
C) +4989505552XXX and the ToDiD will be 0:
D) 2XXX and the ToDiD will be 0:+498950555
E) 2XXX and the ToDiD will be 0+498953121

4. Refer to the exhibit.






When an HQ caller places a call to extension 4001 the phone at BR2 rings. Alter the user at BR2 goes off hook, the call is disconnected. Examine the debug voice ccapi coice inout command output. What caused this issue?

A) The destination phone is not registered.
B) The BR2 router is sending the call to dial-peer 20003 which is a POTS dial-peer.
C) The BR2 router does not have a matching inbound dial peer.
D) There is a codec mismatch between the source and destination. Codec negotiation failed

5. In a Cisco Unified Communications Manager cluster, you make a few changes to the publisher server. However, the phones that are registered with the subscriber server do not receive these changes. You verify that the publisher and subscriber servers are up and running in the cluster.
What do you need to do to resolve this problem?

A) Fix the replication between the publisher and subcriber servers.
B) Manually copy the database changes from the publisher to the subscriber.
C) Reboot the publisher server.
D) Reboot the subscriber servers.
E) Re-set up the database replication between the publisher and subscriber.
F) Manually reload the configuration on the phones.

Solutions: