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Microsoft Lync 2013 Depth Support Engineer Sample Questions:

1. DRAG DROP You support a customer whose network environment includes a Microsoft Lync Server 2013 Standard Edition deployed for instant messaging
(IM), presence, voice, video, audio conferencing, video conferencing, and Enterprise Voice workloads. Your customer also has an IP Private Branch Exchange (PBX), which the company plans to decommission within the next three months. Your customer has deployed a session initiation protocol (SIP) trunk solution from a service provider with the Lync Server 2013 environment. You are also using a media gateway connecting the Lync Server 2013 and IP PBX for voice between the IP PBX phones and the Lync 2013 phones. You have eliminated the Tl connection to the IP PBX and you are using Lync 2013 Enterprise Voice services for all public switched telephone network
(PSTN) calls for all users. IP PBX phone users connect to the company meeting by using Lync's dial-out capability. IP PBX phone users report the following issues:
-The name and number displayed for incoming calls are incorrect.
-When users make outgoing calls, call quality deteriorates over time to the point that they cannot hear the other participants.
-Outgoing calls to PSTN sometimes get re-order tones.
-Users who join the conference by using the Call Me feature report issues with incoming calls, affecting both display and voice quality. You are unable to reproduce the issues by using test phone lines on IP PBX and test Lync
client accounts on Lync Server 2013.
You decide to use a user's telephone to try to reproduce the problem. You need to capture troubleshooting details from the Lync Server 2013 environment of a test call that uses the executive IP PBX Which four commands should you run in sequence? (To answer, move the appropriate four actions from the list of actions to the answer area and arrange them in the correct order.)

2. You support a customer's Microsoft Lync Server 2013 environment.
Users regularly host online meetings in which participants use the MultiView video feature in Lync Server 2013.
All clients use the Lync 2013 client and are located in the headquarters site as well as a branch site. The network team reports high bandwidth utilization by Lync for these conferences. You need to find a potential cause of the high bandwidth use. Which cmdlet should you run from the Lync Server Management Shell?

A) Get-CsClientPolicy
B) Get-CsConferencingPolicy
C) Get-CsMediaConfiguration
D) Get-CsVoicePolicy

3. DRAG DROP You support a customer who
is deploying Microsoft Lync
Server 2013. The customer has completed deployment of the following components:
-A Lync Standard Edition Server,
-A Lync Edge Server,
-A media gateway connected to a Tl trunk,
-Appropriate rules for reverse proxy, and
-An Office Web App server with Microsoft SharePoint 2012.
Neither federation nor external access is enabled.
The customer installs a number of Lync 2013 clients on pilot user computers that are located inside their network. No one is able to access the Lync server from outside the network.
The pilot users report the following issues:
-When they make calls to local numbers, the calls do not work. An announcement states that they must not dial 1 to make a local call.
-When they make calls to long distance numbers, the calls connect, but the other end user reports that the caller's number does not appear correctly.
-When they receive long distance calls from outside, the caller ID information displayed in Lync does not match the caller's contact information.
You need to ensure that users in the customer's network can successfully have calls with users outside the network. You open the Voice Routing tab on the Lync
Server Control Panel as shown in the exhibit. (Click the Exhibit button.)

Which area should you look in to investigate each issue? (To answer, drag the appropriate voice routing area to the correct issue investigation or investigations. Each voice routing area may be used once or not at all. You may need to drag the split bar between panes or scroll to view content.)

4. You deploy Microsoft Lync Server 2013 Enterprise Edition and create a pool named Lync2013pool.Contoso.local. You configure the Lync admin URL to be admin.contoso.local. The Front End and Back End roles are installed on servers named FE2013 and BE2013. Your DNS server hosts the following records:
You attempt to open the Lync Server Control Panel and you receive an error message. You need to be able to open the Lync Server Control Panel. Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)

A) Modify the following DNS A record: admin.contoso.local to point 192.163.10.10
B) Create the following DNS A record: Meet.contoso.local A 192.168.10.10
C) Create the following DNS A record: lyncdiscoverinternal.contoso.iocal A 192.168.10.10
D) Create the following DNS A record: lync2013pool.contoso.local A 192.168.10.10
E) Create the following DNS SRV record: _sipinternal._tcp.contoso.local SRV priority 0, weight 0, port 5061 lync2013pool.contoso.local

5. You support a customer whose Microsoft Lync Server 2013 environment includes:
-A single Standard Edition server,
-A single consolidated Edge server, and
-A single Forefront Threat Management Gateway 2010 server that is acting as an
HTTP(S) reverse proxy.
A user reports that his attempts to join an online meeting by clicking the Join
Online Meeting link are unsuccessful. Your need to troubleshoot the Join Online
Meeting functionality from this workstation without using the installed Lync 2013
client. You need to achieve this goal by using the least amount of administrative
effort. What should you do?

A) Uninstall the Lync 2013 client, open Internet Explorer, and then enter the URL of the online meeting into the Address bar.
B) Open the Lync Options menu and select Join meeting audio from: Lync.
C) Open the Lync Options menu and set the Logging in Lync option to Full.
D) Open Internet Explorer, type the URL of the online meeting into the Address bar, and then append ?sl=l to the URL.

Solutions: