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Microsoft Lync 2013 Depth Support Engineer Sample Questions:

1. You support a customer whose network environment includes Microsoft Lync Server 2013 servers and computers
that are members of an Active Directory Domain Services (AD DS) domain named contoso.local. The domain includes Microsoft Exchange 2010 organization and Enterprise Certification
Authority (CA). Client computers have Lync 2013 installed. A user reports that his presence information in Lync 2013 is not updated based on his Calendar. You need to ensure that the user's presence information is updated based on his Calendar. What should you do?

A) Update the SMTP address to lower case. Set the session initiation protocol (SIP) address to match the SMTP address.
B) Reset mailbox permissions to the default.
C) Reissue the Lync certificate and include meet.contoso.local as a Subject Alternative Name (SAN).
D) Enable enhanced privacy presence mode.

2. HOTSPOT You support Microsoft Lync Server 2013 servers in your customer's company network. You plan to configure Extensible Messaging and Presence Protocol (XMPP) federation with an instant messaging partner. The XMPP federated partner supports only:
-Unencrypted Transmission Control Protocol (TCP) connections for server-to-server XMPP federation and -Server Dialback for identity verification.
You need to configure the negotiation settings for the XMPP federated partner.
Which options should you configure for each negotiation method? (To answer,
configure the appropriate options in the dialog box in the answer area.)

3. You administer Microsoft Lync Server 2013 Enterprise servers in your company network. Your network environment includes the following:
-A single Front End Server named Lync2013FE
-A single Back End Server named Lync2013BE
-An Edge Server named Lync2013Edge You delegate the CsServerAdministrator role to User1. You want User1 to manage installation and deployment of device updates for Lync 2013 devices. User1 fails to import a device update package on the Lync 2013 server due to insufficient permissions. You need to ensure that User1 has the minimum permissions required to install and manage updates for Lync devices. What should you do?

A) Assign User1 the CsVoiceAdministrator role.
B) Grant User1 membership to the RTCUniversalServerAdmins group.
C) Assign User1 the CsLocationAdministrator role.
D) Grant User1 membership to the RTCUniversalUserAdmins group.

4. You support a customer whose company network contains Microsoft Lync Server 2013. The company has four buildings on a single site. A user reports that when she calls users in another building, the call quality is poor. You receive the Quality of Experience (QoE) report: Which of the following values is outside acceptable limits?

A) Avg. jitter: 23ms
B) Avg. round trip: 867ms
C) Packet utilization: 32701
D) Avg. packet loss rate: 0.21%
E) Receive noise level: -56dBoV

5. DRAG DROP You administer Microsoft Lync Server 2013 servers in your customer's company network. All network computers are members of an Active Directory Domain Services (AD DS) domain that is operating in Windows Server 2008 domain functional mode. Client computers have various versions of Office Communicator R2 and the Lync client installed. You enable Lync Server 2013 enhanced presence privacy mode. Several users inform you that their presence and contact information is available to users who have not been authorized to view it. You need to prevent non-authorized users from accessing the personal information of other users. You also need to continue providing Lync access to all users. Which three actions should you perform in sequence? (To answer, move the appropriate three actions from the list of actions to the answer area and arrange them in the correct order.)

Solutions: