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Only need to practice for 20 to 30 hours

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Avaya Oceana® Solution Support Sample Questions:

1. Which statement describes the function of the Context Store Snap-in?

A) It is an agent selection component based on attribute matching across all channels.
B) It is an engine for tracking and maintaining the end-to-end context of customer Interactions.
C) It is an enterprise workflow model to orchestrate the omni-channel interaction flow.
D) It is a normalized model for all resources and interactions that provides states for resources and interactions.

2. While troubleshooting web chat interactions, which snap-In service and PU logs must be checked from the Avaya Oceana Cluster#3?

A) CustomerControllerService
B) WAlMRestService
C) AgentControllerService
D) ORCRestService

3. Which three parameters are associated to a work request inside the Avaya Oceana solution?
(Choose three.)

A) Agent ID
B) Work flow Type
C) Attributes
D) Customer ID
E) Work Request Id

4. If not using Security Assertion Markup Language (SAML) authentication in the deployed solution which statement regarding the Avaya Oceana Agent/Supervisor Login is correct?

A) Avaya Oceana Workspaces relies on CM for authentication and authorization.
B) Avaya Oceana Workspaces does not require LDAP Authentication while logging in.
C) Avaya Oceana Workspaces requires LDAP Authentication while logging in.
D) Avaya Oceana Workspaces does not require UAC authorization while logging in.

5. Which statement regarding Engagement Designer (ED) workflows in Avaya Oceana solution is true, if you want to avoid launching both old and new flows during processing?

A) ED does not allow you to deploy a new call flow when there is an existing call flow for the same channel.
B) The existing ED workflows should be renamed before deploying new ED workflows for the same channel.
C) ED allows you to deploy both old and new ED workflows In the ED without any problems.
D) The existing ED workflows should be deleted before deploying new ED workflows for the same channel.

Solutions: