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Avaya Oceana® Solution Support Sample Questions:
1. During the Avaya Oceana Email Channel Interaction processing, which component is responsible for creating the contact ORC component?
A) Email Service
B) Omni channel Database
C) Agent Controller
D) UCM Spaces
2. A customer is unable to login to Agent Workspaces, and the administrator finds the following error messages in the log files.
2018-04-19 06:04:45,386 [WebContainer:4] AuthorizationService ERROR - AuthorizationService-3.4.0.0.340003 - Caught exception while authenticating with data source:
HR-LAB javax.naming.CommunicationException: 135.35.67.19:636 [Root exception is java.net.ConnectException: Connection timed out] at com.avaya.zephyr.services.production.AuthorizationService.ldap.LdapDAOClientImap1.handle AuthenticationSystemException (LdapDAOClientImp1.java:116)
A) The Multimedia Cache database is unable to connect.
B) The session timed out due to a browser issue.
C) SMGR is not authorizing Agent to login.
D) An LDAP connection issue was caused due to an incorrect LDAP parameter.
3. After the new Implementation has been performed by the Avaya Business Partner, a customer is trying to login.
While the agent is trying to login, the engineer finds the following error messages:
A) cd /var/log/Avaya/services/AuthorizationService/ and tail -f AuthorizatlonService.log
B) cd /var/log/Avaya/dcm/pu/AuthorizationService/ and tall -fAuthorlzationService.log
C) cd /var/log/Avaya/dcm/pu/UnifiedAgentController and tail -f ua-ucm pu-1.log
D) cd /var/log/Avaya/dcm/pu/UnifiedAgentControllet and tail -f ua-bpm-pu-1.log
4. Which statement describes the function of the Context Store Snap-in?
A) It is an agent selection component based on attribute matching across all channels.
B) It is an engine for tracking and maintaining the end-to-end context of customer Interactions.
C) It is an enterprise workflow model to orchestrate the omni-channel interaction flow.
D) It is a normalized model for all resources and interactions that provides states for resources and interactions.
5. During the Avaya Oceana Email Channel processing, which component sends Information to Context Store and UCM?
A) ORC
B) Omni channel Database
C) Agent Controller
D) Email Manager
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: D |
