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Only need to practice for 20 to 30 hours

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Simulate the real exam

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Avaya Oceana® Solution Support Sample Questions:

1. A customer is running an Avaya Oceana solution and a technical engineer is troubleshooting an operational issue. Many components are logging errors showing that they cannot connect to Unified Collaboration Module (UCM).
Which three actions will help to verify the current deployed state of UCM In the solution?
(Choose three.)

A) Check the service install status on cluster Administrator page in SMGR.
B) Look at the Event Log in System Manager.
C) Look at the Oceana Monitor page.
D) Run deploy-service -lv on the Breeze server.
E) Check the status of duster 1 in SMGR.

2. Which statement describes the function of the Work Assignment Snap-in?

A) It is responsible for interaction routing.
B) It is a normalized model for all Avaya Oceana resources.
C) It helps Avaya Oceana customer* build their business logic.
D) It provides contextual information.

3. Which two steps must be completed before restoring the backup of the Avaya Oceana solution?
(Choose two.)

A) Ensure that the UCA Store Service is not installed on the Avaya Oceana Cluster 1.
B) Uninstall UCA Store Service, then restart the nodes of the Avaya Oceana Cluster 1 to delete the UCA Store Space.
C) Uninstall the UCA Store Service, no need to restart the nodes of the Avaya Oceana Cluster 1 to delete the UCA Store Space.
D) Ensure that the UCA Store Service is installed on the Avaya Oceana Cluster 1.

4. A customer is running an Avaya Oceana solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, the engineer finds an issue with the Avaya Oceana Unified Collaboration model and wants to check the UCM log.
Which two log locations contain the logs for the UCM component? (Choose two.)

A) CSCService Log Files /var/log/Avaya/services/CSCService/CSCService.log
B) Services Log Files /var/log/Avaya/servlce/UCService/ or ContactCenterService/ or OpenUM/
C) PU Service log file to /var/log/Avaya/dcm/pu/UCMService/or UCM Data Col lector/ or ContactCentreService/
D) UCSStore log file to /var/log/Avaya/services/UCMStoreService/UCMStoreService
E) Services log file to /var/log/Avaya/service/UCMService/ or UCMDataCollector/ or ContactCentreService/

5. The CSC SSL connection is successful but CSC disconnects after locoing the following line in the CSC PU logs:
18/02 14:50:21.436 [CstaProv] DEBUG avaya.khepri.dmcc.CstaProvider - onSetPrivilegesNegResponse() UNKNOWN_APPLICATION What is causing this problem?

A) The AES CTI CSC user and password are Incorrect.
B) The AES is not equipped with a correct AES license.
C) The AES Switch Link Is down to Communication Manager.
D) Avaya Oceana is not equipped with an Oceana Base license.

Solutions: