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Avaya Oceana® Solution Support Sample Questions:

1. A customer wants to take a backup of their email, Web chat and SMS interactions. Which Avaya Oceana component must be backed up?

A) Omni store DB Controller Data Store
B) UCA Store Service Database Backup
C) UCM Data Collector Database Backup
D) Omni store DB Database Backup

2. Which statement describes the function of the Unified Collaboration Model (UCM)?

A) It is an enterprise workflow model to orchestrate the omni-channel Interaction flow.
B) It is an agent selection component based on attribute matching across all channels.
C) It is an engine for tracking and maintaining the end-to-end context of Omni-channel interactions.
D) It is a normalized model for all resources and Interactions that provides states for resources and interactions.

3. Which statement describes the function of the Work Assignment Snap-in?

A) It is responsible for interaction routing.
B) It is a normalized model for all Avaya Oceana resources.
C) It helps Avaya Oceana customer* build their business logic.
D) It provides contextual information.

4. Consider the following ContextData for a Voice Channel Interaction:
ContextDatfl=S9iOxZBBTKiQ-pF9K-x8lw,VO,N
What is the significance of "VO"?

A) VO - 'PSTN' Voice
B) VO - "VoIP" call
C) VO - Web Voice
D) VO - Video

5. Which statement about Avaya Oceana CSC and ACS integration is true?

A) CSC is implemented as a TSAPI application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.
B) CSC uses AES to control and monitor Session Manager voice calls and resources.
C) CSC is implemented as a DMCC application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.
D) CSC communicates with Communication Manager through the DLG Interface in the AES.

Solutions: