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Avaya Oceana® Solution Support Sample Questions:

1. If the information (Agent, Supervisor, and Attributes Etc.) is put into Avaya Control Manager, but is actually in Oceana, which Oceana Component REST interface belongs to the Avaya Oceana component?

A) UCM REST
B) UAC REST
C) CC REST
D) UCA REST

2. When the 30-day license grace period ends for the Avaya Breeze server, the server goes into which State?

A) Active New Service State
B) Accept New Service State
C) Block New Service State
D) Deny New Service State

3. A customer used the debug utility in the Chrome browser after launching the chat session, go to More Tools > Developer Tools, and they find the following error message:
WebSocket connection to 'ws://192.168.10.50/services/websockets/chat' failded: Error during WebSockets handshake: Unexpected response code: 403 What is the problem Indicated by this error message?

A) The customer web chat is unable to connect to Avaya Oceana web chat snap-in.
B) The customer web chat is connected but there is a problem with the web chat snap-in.
C) The customer web chat is rejected by the browser proxy or antivirus installed In the PC
D) The customer web chat is connected but there but no agents available In Avaya Oceana.

4. If not using Security Assertion Markup Language (SAML) authentication in the deployed solution which statement regarding the Avaya Oceana Agent/Supervisor Login is correct?

A) Avaya Oceana Workspaces relies on CM for authentication and authorization.
B) Avaya Oceana Workspaces does not require LDAP Authentication while logging in.
C) Avaya Oceana Workspaces requires LDAP Authentication while logging in.
D) Avaya Oceana Workspaces does not require UAC authorization while logging in.

5. While troubleshooting web chat interactions, which snap-In service and PU logs must be checked from the Avaya Oceana Cluster#3?

A) CustomerControllerService
B) WAlMRestService
C) AgentControllerService
D) ORCRestService

Solutions: