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Avaya Oceana® Solution Support Sample Questions:

1. Which statement describes the function of the Context Store Snap-in?

A) It is an agent selection component based on attribute matching across all channels.
B) It is an engine for tracking and maintaining the end-to-end context of customer Interactions.
C) It is an enterprise workflow model to orchestrate the omni-channel interaction flow.
D) It is a normalized model for all resources and interactions that provides states for resources and interactions.

2. Agent Controller receives Information from the Omnichannel Resource Controller (ORC).
Outing the Email Flow processing, to which components does the Agent Controller feed the Information?

A) UCM Spaces, UAC, and Agent Workspaces
B) UAC and Omnichannel DB
C) UAC, Email Snap-In and Omnichannel DB
D) UAC, Agent Workspaces and Omnichannel

3. To take a backup of the Intersystem cache database, which application file must run from the Install directory of Omni channel Windows Multimedia Server?

A) \Avaya\Oceana\Oceana\Backup And Restore\OmnichannelBackup.exe
B) \Avaya\Oceana\Oceana\Backup And Restore\Backup and Restore.exe
C) \Avaya\Oceana\Oceana\Backup And Restore\Backup.exe
D) \Avaya\Oceana\Oceana\Backup And Restore\CacheDatabaseBkp.exe

4. After the new Implementation has been performed by the Avaya Business Partner, a customer is trying to login.
While the agent is trying to login, the engineer finds the following error messages:

A) cd /var/log/Avaya/services/AuthorizationService/ and tail -f AuthorizatlonService.log
B) cd /var/log/Avaya/dcm/pu/AuthorizationService/ and tall -fAuthorlzationService.log
C) cd /var/log/Avaya/dcm/pu/UnifiedAgentController and tail -f ua-ucm pu-1.log
D) cd /var/log/Avaya/dcm/pu/UnifiedAgentControllet and tail -f ua-bpm-pu-1.log

5. An Avaya Oceana administrator wants to add a new Avaya Oceana agent. Prior to adding, the administrator logs in to the Communication Manager and finds that the new agent ID is already present In the "list agent-loginID" output.
Which action can be performed by the administrator to successfully add the new agent to Avaya Oceana?

A) No action; the Agent ID is not required while adding an Avaya Oceana user In the Control Manager.
B) Add the new Avaya Oceana agent using Control Manager.
C) Remove the Agent ID from Communication Manager.
D) Over write the Agent ID using Avaya Control Manager while adding the Avaya Oceana user.

Solutions: