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Avaya Oceana® Solution Support Sample Questions:
1. Which statement regarding Engagement Designer (ED) workflows in Avaya Oceana solution is true, if you want to avoid launching both old and new flows during processing?
A) ED does not allow you to deploy a new call flow when there is an existing call flow for the same channel.
B) The existing ED workflows should be renamed before deploying new ED workflows for the same channel.
C) ED allows you to deploy both old and new ED workflows In the ED without any problems.
D) The existing ED workflows should be deleted before deploying new ED workflows for the same channel.
2. Which statement regarding UCA Store Backup is correct?
A) UCA Store backup can be taken without entering the backup password.
B) UCA Store backup is immediately for the Avaya Oceana solution.
C) UCA Store backup can be run immediately or scheduled later.
D) UCA Store backup can be run immediately and it does not support backup scheduling.
3. An Avaya Oceana administrator wants to add a new Avaya Oceana agent. Prior to adding, the administrator logs in to the Communication Manager and finds that the new agent ID is already present In the "list agent-loginID" output.
Which action can be performed by the administrator to successfully add the new agent to Avaya Oceana?
A) No action; the Agent ID is not required while adding an Avaya Oceana user In the Control Manager.
B) Add the new Avaya Oceana agent using Control Manager.
C) Remove the Agent ID from Communication Manager.
D) Over write the Agent ID using Avaya Control Manager while adding the Avaya Oceana user.
4. Which statement describes the function of the Context Store Snap-in?
A) It is an agent selection component based on attribute matching across all channels.
B) It is an engine for tracking and maintaining the end-to-end context of customer Interactions.
C) It is an enterprise workflow model to orchestrate the omni-channel interaction flow.
D) It is a normalized model for all resources and interactions that provides states for resources and interactions.
5. From where can you change the log-level for Avaya Oceana snap-in components?
A) System Manager
B) Avaya Control Manager
C) Breeze Node CLI
D) Omni channel Data store
Solutions:
Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: D |