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Avaya Oceana® Solution Support Sample Questions:

1. A customer reports that Avaya Oceana Workspace agents are not able to connect, and they want to troubleshoot Unified Agent Controller (UAC).
Which log will show more relevant logs for UAC?

A) /var/log/Avaya/dcm/pu/CSCService/CSCService.log
B) /var/log/Avaya/services/UCAStoreService/UCAStoteServlce.log
C) /var/log/Avaya/servlces/ContactCentefService/ContactCenterService.log
D) /var/log/Avaya/dcm/pu/UnlfiedAgentController/ua-bpm-pu.log

2. You have successfully deployed the Avaya Oceana solution.
Which two verification steps will confirm that the voice interactions can be delivered to Avaya Oceana agents? (Choose two.)

A) The AES and CSC connections are established.
B) The Avaya Oceana agents are in READY state for the voice channel.
C) The Avaya Oceana administrators are in READY state for voice channel.
D) The Avaya Oceana agents are in READY state for the email channel.

3. Consider the log message:
2018-01-31 08:51:07,795 [pool-241-thread-1] SMSVendorSnapin INFO
-SMSVendorSnapin-3.4.0.0.80601 - Response is ("accounts":
[("messageService":"SMS","name":"smsdemo","url":"www.pass4test.com","apiId":"1","apiPasswo rd":"","extral":"","extra2":"","capabilities":[("type":"TEXT","maximumLength":160)],"identities":[("i dentifier":"01715123456")])]) Which component and log file contains log messages of this kind?

A) CustomerControllerService PU Logs file
B) ORCRestService PU Log file
C) SMSVendotSnapin Service Log file
D) MessagingSetvice Service Log file

4. When a customer wants to perform a backup of the Avaya Oceana solution, which three actions must they take? (Choose three.)

A) Backup UCA Store Service.
B) Backup Avaya Control Manager DB.
C) Backup Avaya Aura Session Manager.
D) Backup Cluster# 1 Snap-in's SVAR files.
E) Backup Omni channel Cache DB.

5. Consider the log messages from Contact Center Service PU log file ucm-affadapter-pu-1.log:
2018-02-21 11:21:21,549 [Pool-pool-4-thread-1] INFO AsyncHttpClient [adapter-pu-1]
[M:sendEvent] [T:]. Send request to
[http://135.122.104.77:80/services/EventingConnector/events?affinity=135.122.104.77] with header attributes [(family=OmniCenter, type=CONTACT_ENDED, metadata-ucid=Eke6-qw3S2K-MyAKSJny6A, Version=1.0)], body [RouteContactEvent
[,id=UGZQRVhJNHhTaGlycXQyQThFN2VJdw==_,ip=135.122.104.77,wr=pfpEXI4xShmrqt2A8 E7eIw,c=Eke6-qw3S2K-NyAKSJny6A,p=OCP ShortMessageService,ch=ShortMessageService,rrId=f785b56c-364f-4acf-9620-b723a6ca43c6,r outAddr=,wfType=ROUTE_CONTACT_SMS,reason=DEFAULT]] What is the Work Request ID in the log message?

A) f785b56c-364f-4acf-9620-b723a6ca43c6
B) PfPex14xShrmrqt2A8E7eIw
C) UGZQRVhJNHhTaGlycXQYQThFN2VJdw
D) Eke6 qw3S2K-NyAKSJny6A

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