Only need to practice for 20 to 30 hours

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Apple Macintosh Service Certification Sample Questions:

1. Which of the following measurements is an example of an appropriate use of a multimeter when troubleshooting a Mac?

A) Measure logic board battery voltage.
B) Measure AC current going to an optical drive.
C) Measure digital signals on the main processor.
D) Measure high voltage going to a CRT.

2. When you work at a customer site, you do not need to take any precautions to avoid ESD damage.

A) True
B) False

3. ESD causes damage to circuits by ________.

A) slowing the circuit down
B) cooling the circuit too quickly
C) increasing the circuit's clock speed
D) blasting a hole in the circuit

4. A customer brings his MacBook Pro (17-inch Mid-2010) in for servicing. It is not functioning correctly and you suspect the machine has been damaged by the customer. As you inspect for accidental damage, you should open the lid and confirm that the hinges are working smoothly and inspect the LCD for scratches on the display coatings or cracks in the glass. You should also ____________________ and __________________. SELECT TWO

A) Ask the customer to describe in detail how he abused his computer to the point that it no longer functions
B) Look for cracks, dents or scratches on the exterior of the system
C) Connect the system to external speakers to check for sound output
D) Check for any unusual odors coming from the system, which might indicate spill damage
E) Open the hard disk drive to check for scratches or dust inside

5. MacBook Air comes with a _____ MagSafe power adapter.

A) 45 Watt
B) 65 Watt
C) 60 Watt
D) 80 Watt
E) 85 Watt

Solutions: