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Apple Macintosh Service Certification Sample Questions:

1. What converter allows MagSafe peripherals to be compatible with MagSafe 2 ports?

A) MagSafe 2
B) MagSafe-to-MagSafe 2
C) MagSafe
D) MagSave Universal

2. If an AirPort Extreme Base Station stopped responding, has network accessibility issues, or needs to be reverted back to default factory configuration, you should perform a _______.

A) Soft reset
B) Hard reset

3. The LED on a MacBook (13-inch Late 2009) MagSafe power adapter does not illuminate at all when it is plugged into the MacBook and you know the adapter is connected to a known good power source. What is the most likely cause of this symptom?

A) The MacBook has a faulty magnetic sleep sensor.
B) A MagSafe adapter connector pin is stuck down or dirty.
C) The MagSafe adapter needs to be reset first.
D) The MacBook has a faulty backup battery.

4. Examine the exhibit.

What is the correct name for this type of pixel anomaly?

A) Bright dot defect
B) Dark dot defect
C) Stuck sub-pixel
D) Vertical TAB fault

5. A customer states that he cannot open a Keynote file. What is the most effective question to ask him FIRST?

A) What version of Keynote are you using?
B) Can you open any files?
C) Can you open other Keynote files?
D) Is your Mac connected to a network?

Solutions: