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Apple Macintosh Service Certification Sample Questions:

1. A customer brings his MacBook Pro (17-inch Mid-2010) in for servicing. It is not functioning correctly and you suspect the machine has been damaged by the customer. As you inspect for accidental damage, you should open the lid and confirm that the hinges are working smoothly and inspect the LCD for scratches on the display coatings or cracks in the glass. You should also ____________________ and __________________. SELECT TWO

A) Ask the customer to describe in detail how he abused his computer to the point that it no longer functions
B) Look for cracks, dents or scratches on the exterior of the system
C) Connect the system to external speakers to check for sound output
D) Check for any unusual odors coming from the system, which might indicate spill damage
E) Open the hard disk drive to check for scratches or dust inside

2.
You can use a higher wattage power adapter with an Apple portable computer, but you cannot use one with less wattage without potential operating issues.

A) True
B) False

3. Which of the following is a valid precaution you should take while working inside an iMac (27-inch, Mid 2010) system that is plugged into AC power but has not yet been powered on?

A) Do not touch the processor heat sink because it could burn your fingers.
B) Avoid putting your fingers near the fans.
C) Do not turn the unit upside-down.
D) Make sure you are NOT wearing a grounded ESD wrist strap.

4. According to Apple Technician Guides, what should be completed before performing any take-apart steps when replacing a part in any Apple product?

A) Order all available service parts for the appropriate configuration of the product.
B) Lay the product on its side so it will not fall over.
C) Discharge the CRT and establish an ongoing ground.
D) Disconnect and reconnect all internal cables.
E) Gather all necessary tools and perform all preliminary steps.

5. To isolate a video problem as hardware or software on a Mac, which of the following steps should you try FIRST?

A) Verify the hard disk with Disk First Aid.
B) Reinstall the appropriate Mac OS.
C) Replace the built-in display.
D) Start up from a known-good startup volume.

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