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Apple Macintosh Service Certification Sample Questions:
1. A MacBook Pro (17-inch Mid-2010) powers on with no image on the built-in display. You connect an external display and restart the MacBook Pro, yet you still see no image on either display. Which of the following is most likely the cause of this symptom?
A) Not enough RAM
B) Faulty optical drive
C) RAM not completely seated
D) Dead battery
2. A customer brings his MacBook Pro (17-inch Mid-2010) in for servicing. It is not functioning correctly and you suspect the machine has been damaged by the customer. As you inspect for accidental damage, you should open the lid and confirm that the hinges are working smoothly and inspect the LCD for scratches on the display coatings or cracks in the glass. You should also ____________________ and __________________. SELECT TWO
A) Ask the customer to describe in detail how he abused his computer to the point that it no longer functions
B) Look for cracks, dents or scratches on the exterior of the system
C) Connect the system to external speakers to check for sound output
D) Check for any unusual odors coming from the system, which might indicate spill damage
E) Open the hard disk drive to check for scratches or dust inside
3. Which part or parts of a CRT display should NOT be touched until after the display is disconnected from its power source and the CRT is properly discharged? SELECT ALL THAT APPLY
A) Yoke assembly
B) Outer plastic housing
C) Anode aperture
D) High voltage cable
E) Front of CRT display
F) Flyback transformer
4. A customer claims that her Mac cannot connect to her AirPort Express network at home. Which of the following would be the BEST question to ask her FIRST?
A) Have you upgraded to Mac OS X v10.7.3?
B) Can any other computer successfully join her network?
C) Does your ISP support wireless access to the Internet?
D) What type of wireless card is installed in your Mac?
5. What precautions should be taken if a discharged CRT must remain exposed for any length of time?
A) You should remove the CRT from the computer or display assembly
B) You should reset the Power Manager Unit on the logic board.
C) You should establish an ongoing lead between the CRT anode and ground.
D) You should perform a full set of video adjustments on the CRT
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B,D | Question # 3 Answer: A,C,D,F | Question # 4 Answer: B | Question # 5 Answer: C |
