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Apple Macintosh Service Certification Sample Questions:

1. The LED on a MacBook (13-inch Late 2009) MagSafe power adapter does not illuminate at all when it is plugged into the MacBook and you know the adapter is connected to a known good power source. What is the most likely cause of this symptom?

A) The MacBook has a faulty magnetic sleep sensor.
B) A MagSafe adapter connector pin is stuck down or dirty.
C) The MagSafe adapter needs to be reset first.
D) The MacBook has a faulty backup battery.

2. What is the proper way to calibrate a removable main battery in a MacBook (13-inch, Mid 2009)?

A) Charge the battery while running the Battery Calibration Utility.
B) Charge the battery overnight. Make sure battery status indicates 100% before disconnecting AC adapter.
C) The battery is calibrated out of the box; no further steps are needed.
D) Charge the battery halfway. Wait 2 hours. Finish charging the battery. Run the MacBook on battery until it goes to sleep. Charge it fully again.
E) Charge the battery fully. Wait 2 hours. Run the MacBook on battery until it goes to sleep. Wait 5 hours. Charge it fully again.

3. You are replacing a logic board in a Mac Pro. You should handle the board by its _____.

A) heat sinks
B) edges
C) connectors
D) components

4. What converter allows MagSafe peripherals to be compatible with MagSafe 2 ports?

A) MagSafe 2
B) MagSafe-to-MagSafe 2
C) MagSafe
D) MagSave Universal

5. You are preparing to replace faulty RAM inside a Mac mini (Mid 2010). What should be used to open the bottom cover?

A) Your hands, no tools are required for this procedure
B) Putty knife
C) Mac mini (Mid 2010) Logic Board Removal Tool
D) Philips #00 screwdriver

Solutions: