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Apple Macintosh Service Certification Sample Questions:

1. Which of the following is ALMOST CERTAINLY a hardware-related problem?

A) No video at startup
B) Blinking question mark at startup
C) Error beep at startup
D) Distorted video at startup

2.
You can use a higher wattage power adapter with an Apple portable computer, but you cannot use one with less wattage without potential operating issues.

A) True
B) False

3. After identifying some accidental damage and pointing it out to the customer, the customer says "Apple's warranty should cover this kind of problem." How should you respond?

A) You're right, Apple's warranty does cover this kind of accidental damage, so the repair will be free.
B) Apple will only cover the internal damage, not the cosmetic damage, so the charge will be less.
C) Apple's warranty does not cover this, but the AppleCare Protection Plan might, but only if you buy it now.
D) Apple's warranty specifically calls out accidental damage as an instance where system failures are not covered.

4. What converter allows MagSafe peripherals to be compatible with MagSafe 2 ports?

A) MagSafe 2
B) MagSafe-to-MagSafe 2
C) MagSafe
D) MagSave Universal

5. How many conductive wraps are provided with replacement AirPort/Bluetooth cards for the MacBook Pro (13-inch, Late 2011)

A) 1
B) 2
C) 4
D) 3

Solutions: