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Only need to practice for 20 to 30 hours

You will get to know the valuable exam tips and the latest question types in our C2010-024 certification training files, and there are special explanations for some difficult questions, which can help you to have a better understanding of the difficult questions. All of the questions we listed in our C2010-024 practice exam materials are the key points for the IT exam, and there is no doubt that you can practice all of C2010-024 best questions within 20 to 30 hours, even though the time you spend on it is very short, however the contents you have practiced are the quintessence for the IT exam. And of course, if you still have any misgivings, you can practice our C2010-024 certification training files again and again, which may help you to get the highest score in the IT exam.

Simulate the real exam

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IBM Tivoli Level 2 Support Tools and Processes Sample Questions:

1. A PMR has been raised in order to know if a particular operating system is supported on a specific product. Where can this information be found?

A) in the Lotus Notes BackEnd Support teamroom
B) on the Component ID search tool
C) in the taxonomy spreadsheet
D) on the Tivoli Platform Support Matrix webpage

2. Which activity will be performed by the client's Premium Support Analyst?

A) Provide guidance on the future directions of IBM Software.
B) Provide a single point of contact within the IBM Support organization.
C) Advise the client on critical fixes and workarounds that apply to their environment.
D) Manage the client's support relationship with the middleware IBM departments.

3. Which action must always be performed before submitting a new DCF technote?

A) Ask the customer if they agree to open a technote.
B) Forward the PMR to the BackEnd.
C) Check for duplicate items in CAST or the Technote database.
D) Install the DCF Item Creator application.

4. An APAR which an engineer has created for a PMR has been closed by Level 3 (L3). Which three steps should the engineer check before contacting the client?

A) that an appropriate closing code has been given
B) that the resolution provides a fix at the product level the client reported the problem at
C) that sufficient resolution information has been provided
D) that the status of the APAR is set to closed
E) that L3 has created an appropriate DCF if the resolution is stated as working as designed
F) that a download DCF has been created by L3 if an interim fix or fix pack is involved

5. Which step is required when closing a Non-OneTeam PMR?

A) Submit a Knowledge Item.
B) Perform final entitlement procedures.
C) Fill out the final PMR update.
D) Change the Component ID.

Solutions: