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IBM Tivoli Level 2 Support Tools and Processes Sample Questions:

1. A new BackEnd engineer wants to be informed about all news (downloads and documents, flashes, redbooks, recent APARs. Technotes) for a set of products.Where can this information be found?

A) IBM Your News Lotus Notes Database
B) IBM ISST Workbench
C) IBM My notifications webpage
D) IBM Intranet Page

2. An engineer is working with a US client and the client indicates they have another issue so another PMR is created. Which format insert isrequiredto perform entitlement on the new PMR?

A) Fl 1683
B) Fl 1529
C) Fl 1586
D) Fl 1654

3. What are two pieces of information regarding software product versions located on the Product Support Lifecycle webpage?

A) fix pack release date
B) link to the product support page
C) announcement date
D) general availability date
E) product out of support date if known

4. What are the three required keywords to be entered into a PMR during a Final PMR update by a BackEnd engineer?

A) Action Plan:
B) Customer Rep:
C) Resolution:
D) Overview:
E) Action Taken:
F) Problem:

5. An engineer needs to know if a Component ID belongs to their product set. Where can this information be found?

A) on Xtreme Leverage
B) in the CompID library on the IBM Support website
C) on the Product Support Lifecycle website
D) in the CompID search tool or on the taxonomy spreadsheet

Solutions: