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IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. When writing a technical document which will be available for both internal and external use, how should the L1 support professional utilize acronyms?

A) Use them; if people do not know then it is up to them to figure them out.
B) Use them; write out the name then in parenthesis place the acronym.
C) Do not use them as the external and internal users may not know them.
D) Do not use them as the external users may not know them.

2. Which one of the following functions is provided by the Technical Support organization flashes?

A) List by product. Activity last month. List by Doc ID
B) Advanced Search, List by submitter. Activity last month
C) List by Product Activity last 12 month. Search by submitter
D) Search, List by Product ID, Activity last 12 month

3. A useful Add-on is missing from the IBM Support Assistant Tool. What does the Level 1 support professional needs to do?

A) Use IBM Support Assistant Lite with Add-on.
B) Update workbench with Add-on.
C) Reinstall latest version of workbench.
D) Reinstall Add-on.

4. On EcuRepwhat file action for the problem analysis section is valid?

A) Explore
B) Search Files
C) Log analyzer
D) IBM Thread and Monitor Analyzer

5. A L1 support professional has worked on a Severity 1 Problem Management Record (PMR). The root cause of the issue has not yet been identified. The PMR is now being worked by two different L2 teams. A new set of documentation has arrived and triggered a new secondary onto the country FrontEnd queue.
Which one of the following is an appropriate course of action for the L1 support professional?
Verify that the new documentation is readable.

A) Call generate another secondary onto the country FrontEnd queue while reviewing the documentation to try to identify the cause of the problem and Re-queue the new secondary PMR directly using the Automatic Queue Selection (AQS) to route it.
B) Call generate a secondary onto one of the Backend L2 team's entry queue and Re-queue the new secondary to the other L2 team's entry queue.
C) Review the documentation to try to identify the cause of the problem. Re-queue the new secondary PMR directly to the queue on which the Primary resides.
D) Review the documentation to try to identify the cause of the problem. Re-queue the new secondary PMR directly using the Automatic Queue Selection (AQS) to route it.

Solutions: