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IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. A useful Add-on is missing from the IBM Support Assistant Tool. What does the Level 1 support professional needs to do?

A) Use IBM Support Assistant Lite with Add-on.
B) Update workbench with Add-on.
C) Reinstall latest version of workbench.
D) Reinstall Add-on.

2. What would a L1 support professional use Really Simple Syndication (RSS) feed for?

A) as a reliable tool for Site Services.
B) to change a Web page.
C) to subscribe to updates from a Web page.
D) to program an application.

3. What is the total time aOneTeam Severity 3 Problem Management Record (PMR) should be worked before passing to the BackEnd?

A) 1 hour
B) 3 business days
C) 5 business days
D) 4 hours

4. When writing a technical document which will be available for both internal and external use, how should the L1 support professional utilize acronyms?

A) Use them; if people do not know then it is up to them to figure them out.
B) Use them; write out the name then in parenthesis place the acronym.
C) Do not use them as the external and internal users may not know them.
D) Do not use them as the external users may not know them.

5. When setting a follow up (FUP) date with the customer, what should the L1 support professional do?

A) In talking with the customer, ask them when it would be best to set a follow up and set the date to that date.
B) Choose a date that is best for the L1 support professional.
C) If working on a voice Problem Management Record (PMR). ask the customer for the date, or. if working on an electronic PMR. advise of the date.
D) Inform the customer in writing of the date of the next follow up, and set the date to that date.

Solutions: