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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. When a user creates service tickets, what product type is supported for determining the warranty?

A) Registered product
B) Individual product
C) Entitlement product
D) List product

2. What information is required to automatically schedule a maintenance plan? Note: There are 3 correct answers to this question.

A) Schedule condition
B) Service team
C) MDRO run
D) Measurement attributes
E) Ticket category

3. What does a Simulate Run action display in maintenance plans?

A) The top 10 objects for which a work ticket would be created
B) A list of all objects for which a work ticket would be created
C) The number objects for which a work tickets would be created
D) A success status to indicate if the maintenance plan run was successful

4. Your test tenants have been upgraded. Your production tenants will be upgraded in two weeks. Which activities should be avoided until the production tenant upgrade is complete? Note: There are 2 correct answers to this question.

A) Update fine-tuning
B) Request new tenants
C) Create business roles
D) Apply SDK solution

5. You create a ticket and the warranty is NOT determined in a service ticket. What must be the Uncovered incident category?

A) Product category
B) Cause category
C) Resolution category
D) Incident category

Solutions: