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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which field identifies a ticket as relevant for a field service scenario?

A) Scheduling relevant
B) Service organization
C) Division
D) Requires work

2. Where can you enable a business function if a work center is NOT listed in the access rights of a business user?

A) Scoping
B) Fine tuning
C) Application and user management
D) Administrator

3. Which of the following involved parties are supported by default for the installed base and installed base items?
Note: There are 3 correct answers to this question.

A) Territory manager
B) Service Technician team
C) Employee responsible
D) Customer
E) Sales Employee

4. Which of the following can you use to restrict the values of a dropdown list?

A) Access rights
B) Page layout
C) Code list
D) Key user tool (KUT)

5. Where can you consume spare parts in SAP ERP for use in an SAP Cloud for Customer work ticket integration scenario?
Note: There are 2 correct answers to this question.

A) Plant stock
B) Locked stock
C) Special stock
D) Consignment stock

Solutions: