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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. To which objects can you add a registered product?

A) Service ticket
B) Installed base
C) Survey
D) Sales order

2. For which of the following reasons would you create a business role? Note: There are 3 correct answers to this question.

A) You want to set up a service agent for an administrator
B) You want to perform fine-tuning activities.
C) You want to restrict drop-down list values for a specific group of users.
D) You want to make custom reports available on the home page
E) You want to standardize system access

3. To which of the following can you assign a custom report to control its visibility? Note: There are 2 correct answers to this question.

A) User
B) Work Center
C) Access context
D) Business role

4. How do you prepare a ticket distribution rule in SAP Cloud Service?

A) Create an assignment release run
B) Maintain an activity plan
C) Set up Live Activity configuration
D) Define a routing rule

5. You are setting up the connection between SAP JAM and SAP Cloud for Customer. Where do you enable this integration?

A) In Service and Social General Settings under the Administrator work center
B) In Fine-Tuning under the Business Configuration work center
C) In integration under the Business Configuration work center
D) In General Settings under the Administrator work center

Solutions: