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EXIN EX0-101 real answers - ITIL Foundation V 3.0 & ITIL Foundation

EX0-101
  • Exam Code: EX0-101
  • Exam Name: ITIL Foundation V 3.0 & ITIL Foundation
  • Updated: Jul 11, 2025
  • Q & A: 80 Questions and Answers
  • PDF Version

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  • PDF Price: $59.98
  • EXIN EX0-101 Value Pack

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  • PDF Version + PC Test Engine + Online Test Engine (free)
  • Value Pack Total: $79.98

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EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

1. Which one of the following is NOT a characteristic of a process?

A) It structures an organization
B) It delivers specific results
C) It is measurable
D) It responds to specific events


2. Consider the following list:
1.Change authority
2.Change manager
3.Change advisory board (CAB)
Which one of the following is the BEST description of the items above?

A) Roles, people or groups
B) Teams
C) Job descriptions
D) Functions


3. Which of the following activities are performed by a desk?
1.Logging details of incidents and service requests
2.Providing first-line investigation and diagnosis
3.Restoring service
4.Implementing all standard changes

A) 2 and 4 only
B) 1, 2 and 3 only
C) All of the above
D) 3 and 4 only


4. Which one of the following contains information that is passed to service transition to enable the implementation of a new service?

A) A service charter
B) A service option
C) A service design package (SDP)
D) A service transition package (STP)


5. When can a known error record be raised?
1.At any time it would be useful to do so
2.After a workaround has been found

A) 1 only
B) Neither of the above
C) Both of the above
D) 2 only


Solutions:

Question # 1
Answer: A
Question # 2
Answer: A
Question # 3
Answer: B
Question # 4
Answer: C
Question # 5
Answer: C

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