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EXIN EX0-101 real answers - ITIL Foundation V 3.0 & ITIL Foundation

EX0-101
  • Exam Code: EX0-101
  • Exam Name: ITIL Foundation V 3.0 & ITIL Foundation
  • Updated: Oct 18, 2025
  • Q & A: 80 Questions and Answers
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  • PDF Price: $59.98
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EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

1. Which one of the following is the BEST description of a major incident?

A) An incident which has a high priority or a high impact on the business
B) An incident which is so complex that it requires root cause analysis before a workaround can be found
C) An incident which requires a large number of people to resolve
D) An incident logged by a senior manager


2. Which process is responsible for sourcing and delivering components of requested standard services?

A) Service portfolio management
B) Service desk
C) IT finance
D) Request fulfillment


3. Implementation of IT1L service management requires the preparation and planning of the effective and efficient use of "the four Ps."
What are these four Ps?

A) Performance, process, products, problems
B) People, process, partners, performance
C) People, process, products, partners
D) People, products, perspective, partners


4. Which one of the following is an objective of release and deployment management?

A) To define and agree release and deployment plans with customers and stakeholders
B) To ensure that the overall business risk of change is optimized
C) To standardize methods and procedures used for efficient and prompt handling of all changes
D) To ensure all changes to service assets and configuration items (CIs) are recorded in the configuration management system (CMS)


5. Which one of the following are the two primary elements that create value for customers?

A) Customer and user satisfaction
B) Value on investment (VOI) and return on investment (ROI)
C) Service requirements and warranty
D) Resources and capabilities


Solutions:

Question # 1
Answer: A
Question # 2
Answer: D
Question # 3
Answer: C
Question # 4
Answer: A
Question # 5
Answer: D

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