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EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:
1. Which one of the following is the BEST description of the purpose of the service operation stage of the service lifecycle?
A) To decide how IT will engage with suppliers during the service lifecycle
B) To proactively prevent all outages to IT services
C) To deliver and manage IT services at agreed levels to business users and customers
D) To design and build processes which will meet business needs
2. A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?
A) Be kept up-to-date on the progress of an activity
B) Perform an activity
C) Manage an activity
D) Be accountable for the outcome of an activity
3. In which core UIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?
A) Service strategy
B) Service design
C) Service transition
D) Service operation
4. Which one of the following is the BEST description of a relationship in service asset and configuration management?
A) Describes how the configuration items (CIs) work together to deliver the services
B) Describes the topography of the hardware
C) Defines how version numbers should be used in a release
D) Defines which software should be installed on a particular piece of hardware
5. Which one of the following activities does application management perform?
A) Ensuring that the required functionality is available to achieve the required business outcome
B) Defining where the vendor of an application should be located
C) Agreeing the service levels for the service supported by the application
D) Deciding who the vendor of the storage devices will be
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: A |
