Only need to practice for 20 to 30 hours

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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. Which statement is true about replacing system boards?

A) Replacing the system board typically includes moving items, such as CPUs, memory modules, heat sinks, fans, and RTC batteries, from the old board to the new board.
B) You must update the BIOS with the correct licensing information when replacing system boards that are tied to individual or group licenses.
C) You must back up the encryption keys, passwords, and other user credentials before replacing system boards that include the Trusted Platform Module (TPM).
D) The system board replacement part includes the processor and the heat sink and must be replaced as a complete unit.

2. Which I/O port can support quad output at OXGA resolution and 30-bit color?

A) DVI
B) S-Video
C) HDMI
D) DisplayPort

3. A customer has High-Bandwidth Digital Content Protection (HDCP), sometimes called High-Definition Copy Control, on a computer, but is unable to view the protected media.
What troubleshooting steps should you take before replacing the optical drive?

A) Flash the BIOS to ensure that the latest version of HDCP is configured for the device.
B) Try reading the protected media on a standard definition device to ensure that the media is working properly.
C) Download HP HDCP Counter Agent to bypass HDCP, and verify that the media is working properly.
D) Make sure the entire chain (devices and cable) support HDCP and that it is enabled properly.

4. Which HP resource provides product-rich service information, such as Field Replaceable Unit (FRU) removal and replacement procedures, parts locators, and system diagnostics?

A) HP Channel Services Network
B) HP Warranty Lookup
C) HP Support Center (formerly IT Resource Center)
D) HP Technical Support
E) HP Services Media Library

5. Which biometric security functions are included with HP commercial notebooks? (Select two.)

A) retina scans
B) gesture recognition for touch-enabled notebooks
C) facial recognition
D) voice recognition
E) fingerprint readers

Solutions: