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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. Which service descriptions are true of HP's self-repair service? (Select two.)

A) HP pays for all parts and shipping.
B) The customer can choose to install the replacement parts and return the defective parts to HP, or the customer can have HP install and return parts for a fee.
C) HP provides remote diagnosis, picks-up the product for repair, and returns the product to the customer
D) HP provides remote diagnosis, remote remedy, and shipping of necessary repair parts to the customer. The customer is responsible for installing the parts and returning all defective and unused parts to HP.
E) HP pays for shipping the replacement parts, and the customer pays for return shipping of unused and defective parts.

2. How can you gain access to a system that is secured with a solenoid lock if you do not have the setup utility password?

A) Clear the CMOS by pressing and holding the CMOS button for three to five seconds.
B) Call HP Support, and request the HP authorized service provider override password for the device.
C) Remove the solenoid hood lock from the chassis using a FailSafe key available from HP support.
D) Clear the password using HP ProtectTools running from a USB drive.

3. Which system components are tested during the POST process on HP commercial notebooks?

A) installed hardware, system memory, flash ROM, cache, LCD, battery, and Trusted Platform Module (TPM) encryption algorithms (if installed)
B) installed hardware and system memory
C) installed hardware, memory, cache, PCI data path, and flash ROM
D) installed hardware, memory, LCD, and PCI data path

4. What are the supported operating systems for HP Support Assistant?

A) Windows 7, Windows 8, and Linux
B) Windows Vista, Windows 7, and Windows 8
C) Windows Vista, Windows 7, and Linux
D) Windows XP, Windows Vista, and Windows 7

5. Which HP resource provides product-rich service information, such as Field Replaceable Unit (FRU) removal and replacement procedures, parts locators, and system diagnostics?

A) HP Channel Services Network
B) HP Warranty Lookup
C) HP Support Center (formerly IT Resource Center)
D) HP Technical Support
E) HP Services Media Library

Solutions: