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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. All HP commercial computers come with a basic software technical support warranty of what length?

A) 180 days
B) 90 days
C) The length of the hardware warranty
D) 1 year

2. Which system components are tested during the POST process on HP commercial notebooks?

A) installed hardware, system memory, flash ROM, cache, LCD, battery, and Trusted Platform Module (TPM) encryption algorithms (if installed)
B) installed hardware and system memory
C) installed hardware, memory, cache, PCI data path, and flash ROM
D) installed hardware, memory, LCD, and PCI data path

3. Why is an antistatic mat important for controlling electrostatic discharge? (Select two.)

A) drains power quickly with a surface that provides real ground potential with a very low electrical impedance.
B) provides a soft surface to prevent scratches on the case or outer shell of the computer.
C) provides electrostatic protection for sensitive equipment without requiring the mat to be connected to a ground.
D) provides a dissipative connection for a wrist strap that must be worn by the service technician.
E) provides a surface that gradually bleeds electrical energy instead of collapsing to real ground potential.

4. Which HP support communication type is the most urgent level and requires immediate attention upon receipt?

A) statement
B) bulletin
C) notice
D) advisory

5. You are having difficulty diagnosing a problem. You suspect a firmware issue that might be solved by a BIOS upgrade.
What should you do before performing the upgrade?

A) Upgrade the BIOS right away because that tends to solve most problems in less time.
B) Download the HP BIOS compatibility utility, and run BIOS diagnostics.
C) Check the HP Website to see whether the BIOS update addresses the specific issue, and make sure the customer is okay with upgrading their BIOS.
D) Export the certificates and encryption keys from the Trusted Platform Module (TPM) because a BIOS upgrade removes all certificates and keys.

Solutions: