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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. Which two Web sites provide information to locate replacement part numbers?

A) HP PartSurfer and HP Services Media Library
B) HP Channel Services Network and HP PartSurfer
C) HP Replacement Parts and HP Warranty Lookup
D) HP Replacement Parts and HP Services Media Library

2. All HP commercial computers come with a basic software technical support warranty of what length?

A) 180 days
B) 90 days
C) The length of the hardware warranty
D) 1 year

3. What is the correct procedure to clear the CMOS memory on an HP business desktop or workstation?

A) Disconnect all power sources, remove the RTC battery, short the RTC battery connectors using a screwdriver, replace the RTC battery, reassemble the computer, and reconnect power.
B) Disconnect all power sources, access the CMOS button, press and hold the CMOS button for five seconds, reassemble the computer, and reconnect power.
C) Disconnect all power sources, remove the RTC battery, wait five minutes, replace the RTC battery, reassemble the computer, and reconnect power.
D) Disconnect all power sources, move the CMOS reset jumper to the reset position, connect power, turn on the computer, move the CMOS jumper back to the normal position, shut down the computer, disconnect power, reassemble the computer, and reconnect power.

4. Which troubleshooting technique is useful for issues in all of these areas: system memory, system software, and system lockup?

A) Check and remove third-party hardware, software, or peripherals.
B) Replace suspected malfunctioning components with known working components.
C) Run a BIOS system check.
D) Install HP Advanced System Diagnostics from a USB drive.

5. What are the support boundaries for troubleshooting network communication adapters on HP desktops?

A) The technician must prove hardware functionality and must work with the network administrator to configure the device network adapter.
B) The technician must prove hardware functionality of any HP networking device that is included in the computer.
C) The technician must prove network connectivity between the HP desktop and another HP device, such as a printer or another HP computer.
D) The technician must prove network connectivity between the HP desktop and another external device.

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