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Only need to practice for 20 to 30 hours

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ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

1. Which of the following is one of the PRIMARY objectives of Service Strategy?

A) To transform Service Management into a strategic asset
B) To design and build processes that will meet business needs
C) To provide detailed specifications for the design of IT services
D) To underscore the importance of services in the global economy

2. The consideration of business outcomes and value creation are principles of which part of the
Service Lifecycle?

A) Service Strategy
B) Service Design
C) Continual Service Improvement
D) Service Transition

3. Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?

A) Service Catalogue Management
B) Service Level Management
C) Demand Management
D) Service Transition

4. Ensuring that the confidentiality, integrity and availability of the services are maintained to the levels agreed on the Service Level Agreement (SLA) is the responsibility of which role?

A) The Configuration Manager
B) The Change Manager
C) The Information Security Manager
D) The Service Level Manager

5. Which process is responsible for recording relationships between service components?

A) Incident Management
B) Service Level Management
C) Service Asset and Configuration Management
D) Service Portfolio Management

Solutions: