Simulate the real exam

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Only need to practice for 20 to 30 hours

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ISEB The Foundation Examination - ITIL® Sample Questions:

1. Where would you expect incident resolution targets to be documented?

A) The service portfolio
B) A request for change (RFC)
C) A service level agreement (SLA)
D) A service description

2. Which two elements of financial management for IT services are mandatory?

A) Accounting and charging
B) Budgeting and charging
C) Budgeting and accounting
D) Costing and charging

3. Which one of the following is an objective of service catalogue management?

A) Ensuring that the service catalogue is made available to those approved to access it
B) Negotiating and agreeing operational level agreements
C) Negotiating and agreeing service level agreement
D) Only ensuring that adequate technical resources are available

4. Which process is responsible for controlling, recording and reporting on the relationships between components of the IT infrastructure?

A) Incident management
B) Change management
C) Service level management
D) Service asset and configuration management

5. Access management is closely related to which other process?

A) Change management
B) Capacity management only
C) Information security management
D) 3rd line support

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