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Only need to practice for 20 to 30 hours

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ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which one of the following is an objective of release and deployment management?

A) To define and agree release and deployment plans with customers and stakeholders
B) To ensure that the overall business risk of change is optimized
C) To standardize methods and procedures used for efficient and prompt handling of all changes
D) To ensure all changes to service assets and configuration items (CIs) are recorded in the configuration management system (CMS)

2. Which statement BEST represents the guidance on incident logging?

A) All incidents must be fully logged
B) The service desk decide which incidents to log
C) Incidents must only be logged if a resolution is not immediately available
D) Only incidents reported to the service desk can be logged

3. What guidance does ITIL give on the frequency of production of service reporting?

A) Reporting intervals should be set by the service provider
B) Service reporting intervals must be defined and agreed with the customers
C) Service reporting intervals must be the same for all services
D) Reports should be produced weekly

4. Which one of the following statements BEST describes a definitive media library (DML)?

A) A database that contains definitions of all media CIs
B) A secure library where definitive authorized versions of all software and back-ups are stored and protected
C) A secure library where definitive authorized versions of all media configuration items (CIs) are stored and protected
D) A secure location where definitive hardware spares are held

5. Which role is responsible for carrying out the activities of a process?

A) Change manager
B) Process practitioner
C) Service manager
D) Process owner

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