Simulate the real exam

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Only need to practice for 20 to 30 hours

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ISEB The Foundation Examination - ITIL® Sample Questions:

1. What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?

A) The change advisory board
B) The change implementer
C) The change authorization board
D) The change manager

2. Which two processes will contribute MOST to enabling effective problem detection?

A) Incident and event management
B) Incident and financial management
C) Knowledge and service level management
D) Change and release and deployment management

3. Which one of the following would NOT involve event management?

A) Recording and monitoring environmental conditions in the data centre
B) Intrusion detection
C) Recording service desk staff absence
D) Monitoring the status of configuration items

4. Which of the following is NOT an objective of service transition?

A) To provide training and certification in project management
B) To plan and manage the capacity and resource requirements to manage a release
C) To ensure that a service can be operated, managed and supported
D) To provide quality knowledge and information about services and service assets

5. Why is it important for service providers to understand patterns of business activity (PBA)?

A) Demand for the services delivered by service providers are directly influenced by PBA
B) PBA are based on organizational roles and responsibilities
C) Understanding PBA is the only way to enable accurate service level reporting
D) IT service providers CANNOT schedule changes until they understand PBA

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