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Only need to practice for 20 to 30 hours

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ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:

1. Based on scenario 10. did invalid Electric provide a valid reason for requesting the replacement of the audit learn leader?

A) Yes, because the auditee can request to replace an auditor that has worked for one of its major competitors
B) No, because the auditee can request the replacement of an auditor only if the auditor has worked for the auditee
C) No, because Issuing a recommendation for certification lo a main competitor is not a conflict of interest situation

2. What should an organization demonstrate through documentation?

A) That Its security controls are implemented based on risk scenarios
B) That the distribution of paper copies is regularly complete
C) That the complexity of processes and their interactions is documented

3. An organization wants to enable the correlation and analysis of security-related events and other recorded data and to support investigations into information security incidents. Which control should it implement7

A) Installation of software on operational systems
B) Clock synchronization
C) Use of privileged utility programs

4. What risk treatment option has Company A implemented if it has required from its employees the change of email passwords at least once every 60 days?

A) Risk avoidance
B) Risk retention
C) Risk modification

5. Scenario 2: Beauty is a cosmetics company that has recently switched to an e-commerce model, leaving the traditional retail. The top management has decided to build their own custom platform in-house and outsource the payment process to an external provider operating online payments systems that support online money transfers.
Due to this transformation of the business model, a number of security controls were implemented based on the identified threats and vulnerabilities associated to critical assets. To protect customers' information.
Beauty's employees had to sign a confidentiality agreement. In addition, the company reviewed all user access rights so that only authorized personnel can have access to sensitive files and drafted a new segregation of duties chart.
However, the transition was difficult for the IT team, who had to deal with a security incident not long after transitioning to the e commerce model. After investigating the incident, the team concluded that due to the out- of-date anti-malware software, an attacker gamed access to their files and exposed customers' information, including their names and home addresses.
The IT team decided to stop using the old anti-malware software and install a new one which would automatically remove malicious code in case of similar incidents. The new software was installed in every workstation within the company. After installing the new software, the team updated it with the latest malware definitions and enabled the automatic update feature to keep it up to date at all times. Additionally, they established an authentication process that requires a user identification and password when accessing sensitive information.
In addition, Beauty conducted a number of information security awareness sessions for the IT team and other employees that have access to confidential information in order to raise awareness on the importance of system and network security.
According to scenario 2. Beauty has reviewed all user access rights. What type of control is this?

A) Corrective and managerial
B) Detective and administrative
C) Legal and technical

Solutions: