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ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:

1. If an organization wants to monitor operations in real time and notify users about deviations, which type of dashboard should be used?

A) Tactical dashboard
B) Strategic dashboard
C) Operational dashboard

2. Scenario 10: NetworkFuse develops, manufactures, and sells network hardware. The company has had an operational information security management system (ISMS) based on ISO/IEC 27001 requirements and a quality management system (QMS) based on ISO 9001 for approximately two years. Recently, it has applied for a j^ombined certification audit in order to obtain certification against ISO/IEC 27001 and ISO 9001.
After selecting the certification body, NetworkFuse prepared the employees for the audit The company decided to not conduct a self-evaluation before the audit since, according to the top management, it was not necessary. In addition, it ensured the availability of documented information, including internal audit reports and management reviews, technologies in place, and the general operations of the ISMS and the QMS.
However, the company requested from the certification body that the documentation could not be carried off- site However, the audit was not performed within the scheduled days because NetworkFuse rejected the audit team leader assigned and requested their replacement The company asserted that the same audit team leader issued a recommendation for certification to its main competitor, which, for the company's top management, was a potential conflict of interest. The request was not accepted by the certification body NetworkFuse should_________________to ensure that employees are prepared for the audit. Refer to scenario 10.

A) Observe the technologies used
B) Select a certification body that provides combined audits
C) Conduct practice interviews

3. Which of the following statements regarding information security risk is NOT correct?

A) Information security risk cannot be accepted without being treated or during the process of risk treatment
B) Information security risk can be expressed as the effect of uncertainty on information security objectives
C) Information security risk is associated with the potential that the vulnerabilities of an information asset may be exploited by threats

4. Scenario 6: Skyver offers worldwide shipping of electronic products, including gaming consoles, flat-screen TVs. computers, and printers. In order to ensure information security, the company has decided to implement an information security management system (ISMS) based on the requirements of ISO/IEC 27001.
Colin, the company's best information security expert, decided to hold a training and awareness session for the personnel of the company regarding the information security challenges and other information security- related controls. The session included topics such as Skyver's information security approaches and techniques for mitigating phishing and malware.
One of the participants in the session is Lisa, who works in the HR Department. Although Colin explains the existing Skyver's information security policies and procedures in an honest and fair manner, she finds some of the issues being discussed too technical and does not fully understand the session. Therefore, in a lot of cases, she requests additional help from the trainer and her colleagues Based on the last paragraph of scenario 6, which principles of an effective communication strategy did Colin NOT follow?

A) Credibility and responsiveness
B) Transparency and credibility
C) Appropriateness and clarity

5. TradeB communicated the information security processes and procedures to employees. Which principle of efficient communication strategy did they use?

A) Transparency
B) Responsiveness
C) Appropriateness

Solutions: