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Only need to practice for 20 to 30 hours

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EXIN ITIL 4 Foundation Sample Questions:

1. Which is a supplier category?

A) Technical
B) Commodity
C) Customer
D) Resource

2. Which statement about metrics is CORRECT?

A) Process metrics can be used to measure end-to-end service performance
B) Technology metrics can be used to measure component performance and availability
C) Process metrics can be used to measure the utilization of a supplier's network
D) Technology metrics can be used to determine the overall health of a process

3. Identify the missing word in the following sentence.
The purpose of the supplier management practice is to ensure that the organization's suppliers and their [?] are managed appropriately to support the seamless provision of quality products and services.

A) value
B) performances
C) users
D) costs

4. What is the purpose of the 'relationship management' practice?

A) To establish and nurture the links between the organization and its stakeholders
B) To set clear business-based targets for service performance
C) To align the organization's practices and services with changing business needs
D) To support the agreed quality of a service handling all agreed, user-initiated service requests

5. Service transition contains detailed descriptions of which processes?

A) Change management, capacity management, event management, service request management
B) Service asset and configuration management, release and deployment management, request fulfillment
C) Change management, service asset and configuration management, release and deployment management
D) Service level management, service portfolio management, service asset and configuration management

Solutions: