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Only need to practice for 20 to 30 hours

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EXIN ITIL 4 Foundation Sample Questions:

1. Which stakeholders co-create value in a service relationship?

A) Investor and consumer
B) Consumer and provider
C) Investor and supplier
D) Provider and supplier

2. What should be used to set user expectations for request fulfillment times?

A) The time that the customer indicates for service delivery
B) The time needed to realistically deliver the service
C) The service levels of the supplier
D) The consumer demand for the service

3. Which practice has a purpose that includes observing a service to report selected changes of state identified as events?

A) Incident management
B) Change control
C) Information security management
D) Monitoring and event management

4. What is the purpose of the 'relationship management' practice?

A) To establish and nurture the links between the organization and its stakeholders
B) To set clear business-based targets for service performance
C) To align the organization's practices and services with changing business needs
D) To support the agreed quality of a service handling all agreed, user-initiated service requests

5. What is a definition of a service improvement plan (SIP)?

A) An input from financial management for IT services to service level management, detailing the budget plan
B) A formal plan to implement improvements to a service or process
C) A formal plan to implement improvements to a customer's business processes
D) An input from availability management to service level management, detailing the service design plan

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