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EXIN ITIL 4 Foundation Sample Questions:

1. What is the primary focus of business capacity management?

A) Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
B) Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
C) Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion
D) Review of all capacity supplier agreements and underpinning contracts with supplier management

2. Which is a service request?

A) Requesting information about how to create a document
B) Requesting investigation of a degraded service
C) Requesting an enhancement to an application
D) Requesting a workaround for an issue

3. Which guiding principle recommends coordinating all dimensions of service management?

A) Keep it simple and practical
B) Think and work holistically
C) Progress iteratively with feedback
D) Start where you are

4. Which dimension includes activities and workflows?

A) Information and technology
B) Partners and suppliers
C) Value streams and processes
D) Organizations and people

5. What is warranty?

A) Assurance that a product or service will meet agreed requirements
B) The amount of money spent on a specific activity or resource
C) The perceived benefits, usefulness and importance of something
D) The functionality offered by a product or service to meet a particular need

Solutions: